Network Engineer

We're looking for

Network Engineers! Responsibilities

• Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
• Recognize, identify, and prioritize incidents in accordance with business requirements, organizational policies, and operational impact
• Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
• Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
• Document all actions in accordance with standard company policies and procedures
• Notify customer and third-party service providers of issues, outages and remediation status
• Work with internal and external technical and service teams to create and/or update knowledge base articles
• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
• Support multiple technical teams in 24 x 7 environment operational environments with high uptime requirements. Varied shift schedules may include day or evening hours.
• Other duties as assigned

Requirements

• Bachelors degree in computer science or related field.
• Supporting and monitoring network systems, servers, or storage in an enterprise environment. Previous NOC experience is strongly preferred.
• Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
• Knowledge of Microsoft server operating systems and Cisco network devices
• Excellent written, verbal, and interpersonal skills
• Thorough understanding of TCP/IP, networking concepts and internet protocols
• Experience in Event Correlation and Analysis
• Ability to absorb extremely technical information in limited timeframes.
• Understanding of implementation and management of security gateways, VPNs
• Networking/router Certified/Trained
• Prior experience in data center/cloud environments (and/or certified/trained in cloud/data centers) is a PLUS.
• Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situations

Preferred Qualifications

• Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)
• Experience monitoring VMWare clusters in high-availability environments
• Broad experience using a variety of monitoring and ticket management tools
• Experience providing remote support using virtual desktop tools ( *Note: Scoutit is an independent candidate sourcing partner for this hiring. All applications, candidate screening, and hiring-related actions are conducted directly by the respective employer’s authorized recruitment team. Relevant candidates will be contacted via email and asked to fill in additional details as part of the next stage of the application process.) Skills: management,data,cloud