Network Engineer

Dear ,

We at First American India are currently looking for .Net FullStack Engineers for our office in Hyderabad.

Who are we? First American (India) is a GCC (Global Capability Center) of the First American Financial Corporation (NYSE: FAF) family of companies, a proud member of the FORTUNE 500 companies and was named one of FORTUNEs 100 Best Companies to Work For in 2022. First American Financial Corporation provides comprehensive title insurance, closing/settlement, property data and technology solutions. First American (India) creates quality solutions for its customers by combining software, back office and knowledge processing operations to fulfill First American's business requirements. Our priorities are our employees, customers and shareholders - in that order. FAI has been certified a Great Place to work by Great Place to work Institute®, is a certified Best Workplaces for Women and Workplace.

The following duties and responsibilities represent the essential functions of the job. A staff member may be required to perform additional duties.

• Perform daily system checks to ensure critical systems and services are operational
• Knowledge and usage of SolarWinds, Cisco Catalyst SD-WAN, Meraki, ThousandEyes or similar monitoring tools.
• Schedule flexibility with the ability to work non-standard business hours.
• A keen analytical and structured approach to problem-solving.
• Willingness to learn in a fast-paced environment.
• Use our ServiceNow tool to track workflow.
• Good with below points of NOC Incident Management

1. Incident Detection and Response: respond to alerts and incidents reported by monitoring systems or other sources.

2. Troubleshooting and Resolution: investigate and resolve network issues, escalating complex problems to appropriate teams.

3. Communication and Escalation: communicate with relevant teams and stakeholders about incidents and their resolution.

4. Documentation: document all incidents, resolutions, and actions taken.

5. Incident Prioritization: prioritize incidents based on severity and impact.

Education/Experience/Skills

Skills

• Strong troubleshooting and multitasking skills
• Strong communication skills, written and verbal
• SolarWinds, cisco tools experience highly preferred
• Putty/ SecureCRT commands line experience
• Knowledge with cisco SDWAN (Meraki, vManage,1000eyes) preferred
• Knowledge with cisco routers/switches/firewalls preferred
• Knowledge of basic usage of AI tools like Cisco AI assistant/Chat GPT/Copilot etc. for incident triage (preferred)
• Proven ability to work independently

Education/Training

• Minimum of Bachelor’s Degree in related field strongly preferred, or equivalent degree/work experience

Experience & Requirements

• 3-5 years’ experience in a similar role.
• CCNA preferred but not mandatory.

If you are interested in exploring the above opportunity please do share your updated resume to [email removed] with the below details:

Total & Relevant experience :

Current CTC :

Expected CTC :

Notice Period :

Regards,

Vijaya