Network Engineer

Network Engineer

Experience 3-5Yrs

Location: Hyderabad/Bangalore

Work Mode: Hybrid

Role Overview

The Network Engineer L2 provides advanced operational support for enterprise network infrastructure. This

role handles escalated incidents from L1, performs in-depth troubleshooting, ensures network stability and

performance, and supports implementation of network changes in a 247 environment.

Key Responsibilities

• Provide Level 2 support for network-related incidents and service requests

• Troubleshoot and resolve issues related to LAN, WAN, WLAN, VPN, and Internet connectivity

• Handle escalations from L1 and coordinate with L3 / vendors for complex issues

• Monitor network health using NMS tools (SolarWinds, PRTG, Nagios, etc.)

• Perform root cause analysis (RCA) and implement preventive measures

• Configure and support routers, switches, firewalls, and load balancers

• Support network changes, upgrades, and maintenance activities

• Ensure compliance with security and operational standards

• Maintain network documentation, diagrams, and SOPs

• Participate in on-call / shift-based support as required

Technical Skills Required

• Strong knowledge of TCP/IP, OSI model, DNS, DHCP, NAT

• Hands-on experience with Cisco, Juniper, Aruba, or Fortinet devices

• Good understanding of routing & switching (VLANs, STP, OSPF, BGP basics)

• Experience with firewalls and VPN technologies (IPSec, SSL VPN)

• Basic knowledge of network security concepts

• Experience working in ITIL-based environments

Tools & Technologies

• Network Monitoring Tools (SolarWinds, PRTG, Nagios)

• Ticketing tools (ServiceNow, Remedy, Jira)

• Wireshark / packet analysis tools

• Firewall management platforms

Qualifications

• Bachelors degree in IT, Computer Science, or related field

• 5-7years of relevant network support experience

• Certifications preferred: CCNA / CCNP / JNCIA / NSE