Network Engineer T3

About Company Who We Are: unifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele. At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision. unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.

About The Role We seek a motivated and detail-oriented Junior Network Engineer to join our dynamic team. The ideal candidate will possess a foundational understanding of network concepts, with hands-on experience or familiarity with WiFi technologies, Ruckus, Cambium Networks, and MikroTik equipment. This position is perfect for someone with skills between Network+ and CCNA, looking to grow their career in network engineering.

Key Responsibilities

• Network Maintenance & Support:
• Assist in configuring, deploying, and managing WiFi networks using Ruckus, Cambium Networks, and MikroTik equipment.
• Monitor network performance and troubleshoot issues to ensure reliable and secure connectivity.
• Support senior network engineers in maintaining network infrastructure, including routers, switches, and access points.
• Network Configuration:
• Participate in the setup and configuration of network devices.
• Implement network security measures and ensure compliance with organizational policies.
• Conduct routine network maintenance and updates.
• Documentation & Reporting:
• Maintain accurate network documentation, including diagrams, configurations, and procedural documentation.
• Assist in preparing network performance reports and analysis.
• User Support:
• Provide technical support to end-users experiencing network issues.
• Collaborate with the support team to resolve network-related problems promptly.
• Continuous Learning:
• Stay updated with the latest developments in networking technologies and best practices.
• Pursue relevant certifications and training opportunities.

Required Skills And Qualifications

• Experience:
• 3 to 5 years of experience in a related field/position.
• Educational Background
• Associate degree or higher in Computer Science, Information Technology, or a related field.
• Technical Skills:
• Fundamental knowledge of networking principles (OSI model, TCP/IP, DNS, DHCP, etc.).
• Experience with or knowledge of Ruckus, Cambium Networks, and MikroTik devices.
• Familiarity with WiFi networking concepts and best practices.
• Proficiency in network troubleshooting tools and techniques.
• Must Requirements:
• Must be willing to work in a fixed USA Day shift, including weekends.
• Must be skilled in outbound customer calls and handling inbound calls from field techs and CS agents.
• Soft Skills:
• Strong analytical and problem-solving abilities.
• Excellent communication (verbal and written) and teamwork skills.
• Ability to manage time effectively and prioritize tasks.

Preferred Skills And Qualifications

• Hands-on experience with network configuration and management.
• Familiarity with network monitoring tools.
• Basic scripting or automation knowledge.