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Role & responsibilities

The Cisco ACI L1/L2 Engineer is responsible for first-level Implementation & monitoring, incident management, troubleshooting, and operational support of Cisco Application Centric Infrastructure (ACI) environments. The role focuses on ensuring network availability, responding to alerts, escalating issues to respective teams, and maintaining operational documentation.

Key Responsibilities

Monitor Cisco ACI fabric health using APIC dashboards and responsible for first-level Implementation, T-shoot & monitoring.
Provide L1/L2 support for network incidents, alarms, and CR service requests, and HPSM, POA.
Perform basic troubleshooting of:

APIC Controllers
Spine Switches
Leaf Switches
Endpoint Connectivity
EPG and VLAN-related issues
Device discovery
Upgradation

Verify interface status, link utilization, and hardware health.
Create, update, and track incident tickets/ Change request.
Escalate critical issues to teams as per SLA.
Perform routine health checks and daily operational tasks.
Maintain network documentation and operational reports.
Coordinate with data center, server, security, and application teams during troubleshooting.

Preferred candidate profile

2+ years of experience in ACI

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