Network Automation Engineer, Customer Journey Team

Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform.

What We Need NetBrain is looking for a Network Automation Engineer who will combine deep network domain knowledge of current operational challenges. In this role, you will use NetBrain’s unique automation platform, and partner with network engineers and architects worldwide to implement innovative network automation solutions. NetBrain has a global presence with offices worldwide. There are opportunities for employees with top performance to transfer to other offices in the future.

The Impact You’ll Make This will be the dream job for you if you are passionate about automating network operations and network troubleshooting. Instead of using scripting language such as Python, Perl, Ansible, Puppet, etc. to automate pre-defined problems at smaller scale, you can use NetBrain to automate thousands of network problems and achieve true end to end network automation. With this role, you will provide automation solutions for the largest Enterprises and Service Providers in the world, helping them automate high frequency, high cost tickets resolution. What You'll Do

• Contribute to the evolution of how Network Operations can be automated and transformed for global Enterprises and MSPs
• Lead customers in the identification of high impact automation targets for their Network Operations through analysis of ITSM data
• Analyze customer’s network technologies, existing playbooks and design documents to create automation solutions
• Train and develop customer engineers with automation knowledge to continue to automate on the NetBrain platform
• Architect and create automation for critical network operations tasks through NetBrain’s automation capabilities (Runbook, Qapp, Dataview, integrations etc.)
• Engage with existing vendor partnerships, research public domain knowledge to create automation content
• Additional responsibilities as assigned. Who You Are
• You have a degree in a technical subject (STEM) or equivalent work experience preferably in a partner/post-sales services or consultant role
• 5+ years of experience in software development, network engineering, network automation, or related roles.
• Solid understanding of common network tools including Network Monitoring, Incident Management, Log Analysis, etc.
• Strong analytical and troubleshooting skills with the ability to identify issues and implement effective solutions.
• Excellent verbal and written communication skills, with the ability to collaborate effectively across teams.
• Strong attention to detail and quality, with a commitment to delivering reliable and efficient solutions.
• Fluent in English with strong communication and presentation skills NetBrain invites all interested and qualified candidates to apply for employment opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law. If you have a disability that prevents or limits your ability to use or access the site, or if you require any other accommodation in the application process due to a disability, you may request a reasonable accommodation. To make a request, please contact our People Team at: people@netbraintech.com and we will be happy to assist you. In compliance with applicable laws, NetBrain conducts holistic, individual background reviews in support of all hiring decisions. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.