Network Administrator

TCS Hiring!!!

Role & responsibilities

• Nexthink Administrator (mandatory)

• ServiceNow
• • Nexthink cloud platform / Portal

• PowerShell Scripting
• Bash Scripting
• REST APIs

• Administer and operate the Nexthink cloud platform and Portal
• Support Nexthink Collector deployment, updates, and ongoing health monitoring
• Configure and maintain dashboards, investigations, campaigns, alerts, and reports
• Analyze experience data to identify trends, recurring issues, and degradation patterns
• Translate business and operational requirements into relevant digital experience metrics and insights
• Develop, test, and maintain Nexthink automations and remediation actions
• Create and maintain remediation scripts using PowerShell and Bash
• Support approved extensions of Nexthink functionality using API based integrations
• Assist with integrations between Nexthink and ServiceNow or endpoint management platforms

• Hands-on experience administering Nexthink in an enterprise environment (backend/server administration, console management, and analytics).
• Nexthink Administrator certification (required)
• Hands on experience administering the Nexthink platform
• Experience supporting enterprise Windows and macOS endpoint environments
• Working knowledge of PowerShell and Bash scripting
• Experience with extending platforms through REST API integrations
• Ability to translate business needs into measurable digital experience outcomes
• Basic understanding of ITSM concepts (incident and problem management)
• Strong analytical, communication, and documentation skills
• Ability to work independently on assigned tasks with guidance from senior team members
• Familiarity with data privacy/compliance considerations when designing investigations and reports.