Network Administrator Team Lead

Role & responsibilities

1. IT Infrastructure & Network Management

• Manage and maintain the company's LAN, Wi-Fi, routers, switches, firewalls, and internet connectivity.
• Monitor network performance and ensure minimal downtime.
• Troubleshoot network, internet, VPN, and connectivity-related issues.
• Configure and maintain network devices and coordinate with internet service providers.
• Ensure secure and reliable connectivity across corporate offices, sales offices, and project sites.

2. Laptop, Desktop & Hardware Management

• Set up, configure, and maintain laptops, desktops, printers, scanners, and other IT equipment.
• Install operating systems, drivers, applications, and necessary software.
• Troubleshoot hardware and software-related issues.
• Coordinate repairs, servicing, and replacement of IT equipment.
• Maintain records of laptops, desktops, accessories, and other IT assets.
• Ensure timely allocation and recovery of IT assets during employee onboarding and exits.

3. Software & User Access Management

• Install, configure, and maintain company-approved software and applications.
• Create and manage employee email accounts and system access.
• Manage Microsoft 365, Outlook, Teams, OneDrive, and other business applications, as applicable.
• Provide access to departmental software and applications based on approved requests.
• Manage software licenses, renewals, and subscriptions.
• Ensure timely activation, modification, and deactivation of employee access.
• Troubleshoot software installation, login, access, and compatibility issues.

4. Employee IT Support

• Act as the primary point of contact for all IT-related queries and technical issues for
• Provide technical assistance for laptops, desktops, email, software, printers, networks, and other IT systems.
• Resolve employee IT issues remotely or through on-site support.
• Support employees with password resets, application access, and system configurations.
• Maintain a record of IT support requests and ensure timely resolution.
• Provide basic guidance to employees on the effective and secure use of IT systems.

5. IT Security & Data Management

• Ensure antivirus, endpoint security, and operating system updates are regularly maintained.
• Implement basic IT security measures to protect company systems and information.
• Manage user permissions and access controls.
• Monitor and coordinate data backup and recovery processes.
• Ensure secure handling of company data during laptop allocation, repair, replacement, and employee exits.
• Identify potential IT security risks and coordinate corrective actions.

6. IT Asset & Vendor Management

• Maintain an updated IT asset register with employee allocation details.
• Track hardware warranties, software licenses, and AMC renewals.
• Coordinate with IT vendors for procurement, repairs, maintenance, and technical support.
• Obtain quotations and recommend suitable IT equipment based on business requirements.
• Maintain records of IT purchases, licenses, warranties, and service contracts.
• Support IT budgeting and cost optimization.

7. Employee Onboarding & Exit Support

• Configure laptops, email accounts, and software access for new employees before their joining date.
• Ensure new employees have the required IT infrastructure and access from Day 1.
• Coordinate with HR for timely allocation and recovery of IT assets.
• Disable employee accounts and revoke system access during exits.
• Ensure proper data backup, transfer, and secure device reconfiguration before reassignment.

Qualification & Experience

• Bachelor's degree or diploma in Computer Science, Information Technology, Networking, or a related field.
• 36 years of hands-on experience in IT support, network administration, or IT infrastructure management.
• Experience independently supporting 75–100 employees will be preferred.
• Strong knowledge of Windows operating systems, laptop configuration, and hardware troubleshooting.
• Practical experience with LAN, Wi-Fi, routers, switches, firewalls, and basic network security.
• Experience managing Microsoft 365, Outlook, user accounts, and software access.
• Knowledge of IT asset management, software licensing, and vendor coordination.
• Relevant certifications such as CCNA, CompTIA Network+, or Microsoft certifications will be an added advantage.