Network Administrator I

Job Description

Job Code: Job Title: Network Admin I
Job Summary

Perform daily tasks related to Network Operations Center. Work on incident and problem management, analyze daily alerts, tickets, mails, calls and look for repetitive issues. Hands-on experience in Cisco Traditional routers and Switches is required. Knowledge of FortiGate Firewall and Meraki switches is an added advantage.
Essential Job Duties

• Monitor systems using diversified tools to monitor performance and capability of Network / Internet Links and server alerts.
• Capable of Triaging / Troubleshooting problems within the defined areas.
• Tracking and documenting all defects and resolutions in detail through a designated ticketing system.
• Escalating complicated issues to management, other IT resources, third parties and/or vendors, as appropriate.
• Monitoring and Event Management for Servers, Networking equipment, Internet Links etc.
• Record incidents and correlate them with the events, Apply appropriate workarounds.
• Communicate and coordinate resolution with other support levels including third party partners and vendors.
• Providing information on components and services availability, capacity, and performance metrics.
• Identify and coordinate system malfunctions, to proactively monitor the health and status of Networking/Infrastructure related equipments.
• Triages problems quickly and provides on-call personnel with critical information in a quick, clear, and concise manner.
• Promptly responds to incoming communications (telephone calls, emails, instant messaging, etc.) & manage Communication Bridge to co-ordinate incident or problem resolution, maintenance.
• Function as a single/first point of contact for other Networking engineers for incidents and changes
• Assume other duties as assigned.

Basic Qualifications

• Minimum 3 - 6 years of relevant NOC experience is required.
• Basic understanding of ITIL process, Incident and Problem management

Preferred Qualifications

• Relevant technical certifications such as CCNA, Fortinet or Meraki Certification.
• Experience working with service providers and carriers.
• Experience working with event management, network and ITSM tools a plus.

Education & Experience

• Bachelor's Degree in any discipline or related Information Technology which could include Computer Science or Management Information Systems (MIS
• Experience working in a process-orientated workflow environment.
• 3-6 years experience in a network operations center or technical support role
• Customer service experience in an English-speaking organization

Knowledge/Skills/Abilities

• Expert English skills; both written and verbal communication
• Good understanding of common IT infrastructure, practices, procedures
• Familiarity with ITIL Incident, Problem, and Change Management processes.
• Hands-On Experience in Cisco routers and Switches is required. Knowledge of FortiGate Firewall and Meraki switches is an added advantage.
• Availability to work weekends and holidays.
• Experience in NOC, support, or IT services industry.
• Strong analytical skills with proven problem-solving ability

Team Member: You have been assigned to the job title shown above. The duties shown are the generally accepted duties at LKQ Corporation for this role. Your duties may vary depending on your specific department /location, and your supervisor will discuss these variances with you. By your signature below, you acknowledge that you have discussed this role with your supervisor and understand your assigned duties.
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* Note: This job description is not valid until the grade and job code are assigned by the Compensation Team.

To Be Completed by Compensation Team Only:Salary Grade / FLSA Select StatusEEO CategorySelect EEO Category
HR-00008 (Document updated 6/3/19) Page 1 of 2