Netcool L1/L

Role: Netcool - L1/L2 Support

Skill - Should have worked on IBM Netcool product & not end user.

Location: Gurugram

Exp: 2 to 5 years

CTC: 9 LPA

NP: Immediate or 30 days max

JD:

Responsibilities:

Utilize Netcool components such as Netcool Omnibus, Impact for third-party Database Integrations, Creation of Operator Views, Integration with WebServices (SOAP/REST), SNMP integrations, etc.

Create Netcool Impact policies for correlation and enrichment requirements.

Integrate External OSS applications Remedy/ServiceNow, Notification systems (Email/SMS), Inventory management system with Netcool.

Integrate EMS/OSS applications into Netcool using Netcool probes and gateways.

Perform unit testing, end-to-end integration testing, and support the deployment process.

Support defect resolution and perform sanity testing.

Understand complex and advanced Network Management/Monitoring concepts.

Be proactive and preventive in problem-solving.

Work independently on multiple tasks with strong analytical and troubleshooting skills.

Have working knowledge of databases like IBM DB2 and Oracle.

Understand all aspects of IT network and infrastructure management and related protocols in netcool (SNMP, MIB, CORBA, Syslog, LogFile, Vendor specific Nokia Netact, Huawei U2000, Alcatel).

Preferred experience with Telecom domain knowledge.

Lead and mentor junior developers in Netcool development/support projects.

Collaborate with cross-functional teams to gather requirements and provide technical guidance.

Design and implement advanced Netcool solutions, leveraging extensive knowledge of Netcool probes, gateways, and customization options.

Conduct performance tuning and optimization of Netcool Impact policies, probe rules.

Provide expertise in complex problem analysis and resolution.

Develop and implement best practices, standards, and guidelines for Netcool development and integration.