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.Net Production Support

4-8 years

Dehradun

WFO-5 days

Job description
Build sound understanding of the supported application estate. • Resolve Support Tickets in a timely manner. • Incident Management • Service Request Fulfillment • Monitor Application Performance & Batch Jobs • Independent triaging capabilities. • Ability to work directly with Customer IT / Business Teams as required.

Role • Application Support Specialist - Microsoft Relevant Experience • 4 to 8 years in supporting applications developed using Microsoft .NET technology stack Responsibilities • Build sound understanding of the supported application estate. • Resolve Support Tickets in a timely manner. • Incident Management • Service Request Fulfillment • Monitor Application Performance & Batch Jobs • Independent triaging capabilities. • Ability to work directly with Customer IT / Business Teams as required. • Good analytical skills for effective troubleshooting & problem-solving. • Root Cause Analysis & Problem Management. • Work on Minor Enhancements • Keep documentation current and prepare SOPs for routine tasks. •

Please share profiles at madhvia@hexaware.com

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