.NET Production Support (L2/L3)

Job Title: .NET Production Support (L2/ L3)
Experience: 7+ Years
Domain: US Healthcare
Employment Type: Full-time

Location: Hyderabad/ Chennai/ Pune/ Bengaluru/ Vadodara

Work Hours: Flexible to work in rotational shifts

Experience:

• Extensive experience in development related to healthcare management systems.
• Experience in .NET (C#, ASP.NET, SQL Server).
• Experience with claims processing, benefits management, and provider network management in the healthcare space.
• Strong familiarity with databases and writing complex SQL queries.
• Experience in system integrations, including REST APIs.
• Ability to communicate with internal and external stakeholders in high-pressure situation (Major incidents / Application outage)

Technical Skills:

• Proficiency in SQL, .NET (for backend tasks), and working knowledge of APIs (REST/SOAP).
• Experience with web services.
• Experience with reporting tools such as Tableau, Power BI, or equivalent is a plus.
• US healthcare is mandatory.
• Usage of AI in Application Support

Must haves:

• Provide L3 production support for Healthcare integration workflows or any other related healthcare applications
• Debug API calls, middleware logs, and SQL data issues
• Conduct root cause analysis and apply minor bug fixes/patches in C#/.NET
• Develop automation scripts for configuration validation and regression testing
• Monitor integration endpoint performance and resolve bottlenecks
• Maintain knowledge base for recurring issues and solutions
• Participate in on-call rotation (24x7 model, flexible shifts)