.Net Application Support Engineer - IT Operations

Role & responsibilities

Role Summary: Responsible for performing initial triage, monitoring, and support for business-critical applications heavily built on .NET, C#, Angular, and Microsoft SQL Server. The role focuses on incident analysis, troubleshooting, and coordination with development teams to ensure application stability and minimal downtime.

• Perform initial triage and troubleshooting for applications, websites and backend services related incidents (P1/P2)
• Monitor application health, logs, and alerts using monitoring tools
• Analyze issues related to .NET based applications, APIs, database layers and Angular frontends
• Execute basic SQL queries for data validation, troubleshooting, and issue analysis
• Identify whether issues are related to application, database, infrastructure, or network
• Perform log analysis (IIS logs, application logs, event logs)
• Restart services, validate jobs, and perform basic remediation steps
• Coordinate with development, database, and infra teams for issue resolution
• Ensure proper incident documentation, updates, and closure in ITSM tools (e.g., ServiceNow)
• Participate in Major Incident Management (MIM) calls and provide updates
• Follow SLA adherence and escalation procedures
• Support deployment validations and post-release monitoring
• Contribute to knowledge base articles and SOP documentation

Preferred candidate profile

Experience with ITSM tools like ServiceNow and other APM observability tools

• Exposure to incident/problem/Change management processes (ITIL) • Knowledge of batch jobs, schedulers (e.g., SQL Agent, SSIS jobs) • Basic scripting (PowerShell or similar)

• Understanding of cloud platforms (Azure) Soft Skills:

• Strong analytical and troubleshooting skills

• Good communication for incident updates and stakeholder coordination

• Ability to work in 24x7 / shift-based operations

• High ownership during critical incidents

• Availability during weekends or holidays based on business needs