National Operations Manager

Key Responsibilities:

• Ensure efficient lending operations across central and branch operations within defined TATs.
• Drive process optimization, automation, and technology adoption to improve operational efficiency and turnaround times.
• Monitor TAT, quality, and accuracy metrics and implement corrective actions for continuous improvement.
• Ensure regulatory compliance, internal policies, quality standards, and operational risk management across all locations.
• Lead and develop high-performing operations teams, fostering collaboration and career growth.
• Collaborate with Risk, Compliance, Audit, Sales, Collections, Credit, Strategy, Data, and IT teams to ensure seamless operations.
• Oversee cash management and operational support across locations, including coordination with auditors, vendors, and third-party service providers.

Desired Candidate Profile:

• Experience: 15-20 years of relevant experience in Operations, Lending Operations, Process Management, and Operational Excellence.
• Qualification: MBA / Post Graduate Degree in Operations, Finance, Business Administration, or a related field.