National Operational Key Account Manager

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

You will be joining our Operational Key Account Team to add your expertise + skills to the delivery of Operational Excellence.

You will be responsible for the operational performance + development of assigned customers, while working with a variety of stakeholders.

You will need to ensure all committed Key Performance Indicators (KPIs) are met.

How you create impact

To effectively manage + maintain customer relationships + support operations related initiatives.

To lead business + performance reviews (KPI) with customers along with implementation initiatives.

To manage + ensure compliance of key deliverables against committed service levels.

To initiate + drive continuous process improvements to improve productivity + operational performance.

To collaborate with stakeholders to support the business requirements.

To create + maintain performance dashboards for visibility, monitoring + analyzing.

To create + update Standard Operating Procedures (SOP) + ensure adherence.

To ensure all SOPs, WIs + templates are updated + stored in a shared environment.

What we would like you to bring

• 5–8 years experience in Logistics / Freight Forwarding / Supply Chain.
• Strong Key Account Management / customer management experience.
• Experience managing KPIs, SLAs and operational performance.
• Proven experience conducting customer business / performance reviews.
• Good understanding of end-to-end logistics operations.
• Experience driving process improvement and productivity initiatives.
• Strong stakeholder and customer management skills.
• Experience with dashboards, MIS and performance reporting.
• Experience creating and maintaining SOPs, WIs and process documentation.
• Strong communication, analytical and problem-solving skills.
  
  

What's in it for you

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.
• Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit.
  
  

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.