National Manager-Transformation
Ujjivan Small Finance Bank · Bengaluru · onsite · Posted 49d ago
Undisclosed15–18 yrsfulltimeSourced from
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About this role
Job Description
I. POSITION DESCRIPTION
JOB TITLE
National Manager Transformation
GRADE
SVP
DEPARTMENT
Strategy Transformation
LOCATION
HO
SUB-DEPARTMENT
Strategic Transformation
TYPE OF POSITION
Full-time
REPORTS TO
Head of Strategy and Transformation
REPORTING INTO
Manager Transformation
II. ROLE PURPOSE OBJECTIVE
1. Drive large, bank-wide transformation programs for Ujjivan by translating strategic priorities into a clear transformation roadmap, delivery plans, and measurable benefits
2. The role will be accountable for delivering measurable impact on revenue, cost, productivity and customer metrics and others based on organizations priorities identified.
3. Own end-to-end program governance across key initiatives for identified programs, ensuring disciplined execution, risk management, and timely decision-making
4. Partner with Business/Functional Heads to ensure benefits realization through robust KPI frameworks, value tracking, and leadership reporting
5. Lead cross-functional change managementcommunications, capability building, and adoptionto ensure transformations are implemented effectively and scaled across the Bank
III. SIZE OF THE ROLE
FINANCIAL SIZE
NON-FINANCIAL SIZE
Assets Book size: 40000+ Cr.
Liabilities: 40,000+ Cr.
Number of portfolio products: 20+
IV. KEY DUTIES RESPONSIBILITIES OF THE ROLE
1. Business / Financials
Own and drive a portfolio of large, complex transformation programs aligned to Ujjivans strategic priorities to deliver measurable business impact
Track outcomes and benefits (financial and non-financial) through KPI dashboards, value trees, and benefits realization reviews
Drive timely leadership decisions on risks, trade-offs, and escalations to avoid delivery delays and ensure value realization
Provide structured updates to senior leadership and Board/Board sub-committees on progress, outcomes, and benefits delivered
2. Customer (Internal External)
Enable effective stakeholder management across Business, Operations, Technology, Risk, Compliance, Finance, HR, and external partners/vendors
Drive transparency through crisp communication on program progress, risks, and decisions required
Support leadership with transformation updates, deep-dives, and insights for better decision-making
Drive change management and adoption across teams through structured communication, training, and capability-building initiatives
3. Internal Process
Define program charters, workstreams, milestones, dependencies, and resourcing plans for all transformation initiatives
Ensure disciplined execution through robust planning and weekly/monthly governance cadence
Set up and run program governance (SteerCos, working groups, PMO routines), including decision logs, dependency management, and integrated reporting
Identify and manage risks/issues proactively, ensuring timely escalation and resolution
Standardize best practices, document learnings, and strengthen transformation delivery frameworks
4. Innovation Learning
Promote a culture of continuous improvement and data-driven decision-making across functions
Embed performance management routines to ensure sustained impact of transformation initiatives
Coach and guide team members and workstream leads to drive accountability, rigor, and delivery excellence
Build organizational capability by institutionalizing learnings and scaling transformation practices
V. MINIMUM REQUIREMENTS OF KNOWLEDGE SKILLS
Educational
Qualifications
Essential: Master''s degree in Business Administration (MBA) from reputed institution with specialization in Strategy, Finance, or Banking
Preferred: Additional professional qualifications such as CFA, CA, or equivalent
Alternative: Masters in Economics, Finance, or related field with demonstrated strategic experience
Experience Range (Years and Core Experience Type)
Minimum: 15-18 years of progressive experience in banking, financial services, strategic consulting or transformation role.
At least 3 years in delivering projects or bank level programs.
Certifications
Certifications in Transformation, Program Management, Strategic Planning, or Business Analytics will be advantageous
Functional Skills
Transformation Program Management: End-to-end delivery of large programs, workstream management, dependency planning, RAID, governance and reporting
Business Case Benefits Realization: Value tracking, KPI design, benefits governance and course-correction based on outcomes
Digital Enablement: Ability to partner with Technology/Data teams on digitization, automation, workflow, and analytics-driven interventions
Change Management: Communication, training, adoption measurement and stakeholder readiness planning
Regulatory Controls Orientation: Working knowledge of banking regulations, risk/compliance considerations, and governance expectations
Behavioral Skills
Execution Orientation: Bias for action with strong follow-through and delivery discipline
Influencing Stakeholder Leadership: Ability to align senior stakeholders, manage conflicts and drive decisions across functions
Structured Problem Solving: Strong analytical thinking and ability to simplify complex issues into actionable plans
Communication: Crisp written/verbal communication for SteerCos/Board updates and organization-wide change communications
Resilience: Ability to work through ambiguity, changing priorities, and delivery risks
Collaboration: Proven ability to work effectively with cross-functional teams and external partners/vendors
Competencies
Transformation Leadership: Ability to mobilize teams, drive adoption and deliver sustained change
Program Governance Delivery Excellence: Strong rigor on planning, controls, reporting and benefits tracking
Stakeholder Change Management: Ability to influence diverse stakeholders and manage resistance effectively
Process Customer Centricity: Strong orientation towards simplifying journeys, improving TAT/quality and enhancing customer outcomes
Data-driven Value Focus: Ability to define metrics, track benefits and drive accountability for outcomes
Risk Controls Mindset: Understanding of operational/regulatory risk considerations while delivering change
VI. KEY INTERACTIONS
INTERNAL
EXTERNAL
Board and Board Sub-Committees
Bank-wide Committees on Products, Processes Governance
All Vertical / Functional Heads
Functional Product Teams
Industry Leadership Thought Leaders
Industry Forums (CII, IBA, SFB Associations etc.) / Consortiums
CEOs / Founders / Vertical Heads of Technology Vendors and Fintech Partners
Sourced from naukri
Skills
AutomationCFAChange Managementbanking regulationsAnalyticsregulatory riskBankingHRFintechBusiness AnalyticsRisk ManagementTradeDesignStakeholder ManagementFinancial Servicescompliancefinanceperformance management
About Ujjivan Small Finance Bank
Ujjivan Small Finance Bank
Banking
24.4k+
employees
2017
9 years old
Bangalore/Bengaluru, Karnataka
India
About
Empowers financial inclusion across India, serving over 90 lakh customers with over ₹6,400 crore profit and a strong focus on inclusive, tech-led banking.
Industries
BankingFinancial Services
Employee ratings
7,630 reviews
4.0/ 5
Culture
4.0
Career growth
3.5
Work-life
3.9
Employees rate it well for
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