National Director of Experience

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a National Director of Experience based in the United States.

This role offers the opportunity to lead travel experiences for large group programs by combining hospitality expertise, vendor management, and relationship-building skills. You will be responsible for creating seamless experiences by developing strong partnerships with hotels, venues, and travel suppliers. The position requires a strategic and detail-oriented professional who can negotiate agreements, manage contracts, and deliver exceptional service outcomes. Working remotely, you will play a key role in shaping customer journeys and supporting the growth of a dynamic travel-focused organization. The ideal candidate thrives in a fast-paced environment, enjoys solving complex challenges, and has a passion for hospitality and group travel. This is a unique opportunity to influence operations, strengthen partnerships, and create memorable experiences for customers nationwide.

Accountabilities:: The National Director of Experience will oversee travel experience operations by managing supplier relationships, negotiating agreements, and ensuring high-quality service delivery. This role combines strategic partnership development, contract management, and customer engagement to support successful group travel experiences.

Identify, develop, and manage vendor partnership opportunities with hotels, vacation rentals, cabins, venues, and other hospitality providers.

Negotiate vendor contracts, including net rate agreements and long-term strategic partnerships.

Build and maintain strong relationships with clients, vendors, and hospitality partners.

Communicate regularly with customers throughout the planning process to understand their needs and deliver tailored solutions.

Review, evaluate, and approve proposals, contracts, invoices, and related documentation.

Manage ongoing vendor relationships to ensure service quality, reliability, and competitive offerings.

Support the growth of group travel programs by developing efficient processes and improving the overall customer experience.

Leverage industry knowledge and market insights to identify new opportunities and strengthen partnerships.

Requirements:

The ideal candidate is a hospitality or event planning professional with strong experience managing contracts, suppliers, and customer relationships. You should have a proven ability to manage multiple partnerships, negotiate effectively, and deliver exceptional experiences in a dynamic environment.

3+ years of experience in event planning, hospitality, travel operations, or a related field.

Experience with hospitality revenue management and supplier relationship management.

Proven experience negotiating hospitality contracts, including net rate agreements and long-term partnerships.

Demonstrated ability to secure and manage multiple group contracts within a given month.

Experience managing hotel, venue, and vendor relationships.

Familiarity with travel industry wholesalers such as Hotel Beds or similar platforms.

Strong negotiation, communication, and relationship-building skills.

Creative problem-solving mindset with the ability to manage changing priorities.

Strong computer and internet skills with the ability to work effectively in remote environments.

Certified Meeting Professional (CMP) certification is a plus but not required.

Must be a citizen or permanent resident of the United States or Canada.

Benefits:

Fully remote work-from-home opportunity.

Paid time off and sick days.

Medical insurance coverage.

Travel discounts and opportunities for personal travel benefits.

Opportunity to work within a growing travel technology environment.

Career growth opportunities and the ability to contribute to business expansion.

Flexible remote culture that supports professional creativity and independence.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1