National Collections Manager - Unsecured

• Drive Pan-India collections performance across all delinquency buckets (X, 30+, 60+, 90+, NPA).
• Formulate and execute collection, recovery, settlement, and legal strategies for unsecured loan portfolios.
• Manage Regional Managers, Collection Managers, and Field Collection teams.
• Monitor key collection metrics such as Resolution Rate, Roll Rate, Collection Efficiency, and GNPA.
• Oversee settlement approvals, legal recoveries, skip tracing, and high-value delinquent accounts.
• Ensure compliance with RBI regulations, Fair Practices Code, and internal collection policies.
• Collaborate with Risk, Credit, Operations, Legal, and Technology teams to improve portfolio performance.
• Develop collection strategies to maximize collections while maintaining customer experience and compliance.
• Good experience of managing collection agencies.

• Graduate (MBA preferred).
• 10-15 years of collections experience with at least 5 years managing unsecured loan collections at a regional or national level.
• Strong exposure to NBFC/Banking/FinTech collections.

• Collections Strategy
• Team Leadership
• Portfolio Analytics
• Agency Management
• Legal Recovery Management
• Negotiation Settlements
• MIS Reporting
• Compliance Governance
• People Management and Coaching.

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