Mystery Shopper

6 MONTHS CONTRACT ROLE
This is a fixed-term contract job for 6 months. It is not a permanent role. Extension will depend on business need and performance.

Job Title: Mystery Shopper
Department: IQCSS
Reports To: Inspector
Salary: Up to Rs. 39,000 per month (Gross)
Base Location: Sector 54, Gurgaon
Work Area: Gurgaon, Delhi and other parts of Delhi NCR
Working Days: 6 days a week
Reporting Time: 8:30 AM at Sector 54, Gurgaon
Experience: Freshers are welcome

About the Role
As a Mystery Shopper, you will travel as a normal passenger in our cabs and check the quality, safety and service of each ride. You will take about 10 cab trips a day, observe the car and the driver against a checklist, and send honest audit reports that help us improve our service.

Key Responsibilities

• Take about 10 cab trips per day as a normal passenger, without telling the driver about the audit.
• Fill in the audit form (Google Sheets / Form) for every trip, right after the ride.
• Check that safety features are present and working: seat belts, GPS, SOS / panic button, first-aid kit and other safety items.
• Check that in-cab amenities are working: AC, mobile charger, water bottle, hygiene kit and other listed items.
• Check the cleanliness and condition of the car, inside and outside.
• Rate the driver on behaviour, politeness, grooming, communication and following traffic rules.
• Note the driver's route knowledge, use of navigation and the overall ride experience.
• Talk casually with drivers to collect useful information without raising doubt.
• Send all audit reports to the Inspector on the same day.
• Report any serious safety issue or misconduct immediately.
• Travel across Gurgaon, Delhi and NCR as assigned. Routes may change daily.
• Keep the audit programme confidential at all times.

Who Can Apply

• Fluent in spoken Hindi. English - Working knowledge
• Good at starting conversations and getting information naturally.
• Sharp eye for detail and good observation skills.
• Honest, with unbiased reporting.
• Comfortable travelling in cabs for most of the day.
• Can use a smartphone to fill online forms and sheets.
• Punctual, disciplined and able to work independently.
• Freshers welcome. Experience in mystery shopping, audits or customer service is a plus.
• Minimum qualification: 12th pass or graduate.

Working Conditions

• 6 months fixed-term contract.
• 6 days a week, reporting at 8:30 AM at Sector 54, Gurgaon.
• Field job, on the road for most of the day.
• Routes, timings and daily trip targets are set by the Inspector and may change as per business needs.