MuleSoft Support Engineer

Position: MuleSoft Support Engineer
Experience: 46 Years
Location : India(Remote)
Job Summary
We are seeking an experienced MuleSoft Support Engineer to provide Level 2 production support for enterprise integration platforms built on MuleSoft. The role involves incident triage, operational troubleshooting, API monitoring, message reprocessing, log analysis, and coordination with application and platform teams to ensure timely incident resolution.
The ideal candidate should have strong MuleSoft operational knowledge with exposure to messaging platforms and production support processes.
Key Responsibilities
Provide L2 production support for MuleSoft APIs and integrations.
Monitor production incidents and troubleshoot API failures.
Perform application log analysis and identify probable root causes.
Execute approved runbooks for recovery activities.
Perform message validation and reprocessing for Azure Service Bus and RabbitMQ.
Monitor and support scheduled integration jobs through JAMS.
Perform health checks for MuleSoft applications and dependent integrations.
Analyze API failures, connectivity issues, authentication errors, timeout issues, and payload validation failures.
Coordinate with infrastructure, application, database, and middleware teams during incident resolution.
Maintain accurate ServiceNow ticket updates throughout the incident lifecycle.
Participate in shift handovers and operational reporting.
Contribute to knowledge articles, SOPs, and runbooks.
Participate in RCA discussions and identify recurring operational improvements.
Required Skills
Primary Skills
MuleSoft Anypoint Platform
Mule 4 Runtime
REST APIs
JSON/XML
DataWeave (basic troubleshooting)
ServiceNow
Splunk or similar monitoring tools
Good to Have
Azure Service Bus
RabbitMQ
JAMS Scheduler
Azure Data Factory (basic operational knowledge)
APIM exposure
SFTP/File integrations
SQL basics
Technical Competencies
API troubleshooting
Production incident management
Log analysis
Queue monitoring
Message reprocessing
API authentication troubleshooting
HTTP error analysis
Performance monitoring
Soft Skills
Strong analytical and troubleshooting skills
Good communication skills
Customer-facing attitude
Ability to work under pressure
Willingness to work in rotational shifts
Team player