MSP Specialist - US Region

Role: MSP Specialist

Location : Hyderabad (Hybrid)

Shift timings: EST

MSP Specialists are responsible for administration and operational support of the MSP process for our strategic client partnerships. Successful candidates will have a strong service mindset, superior communication skills, be process driven, and have a keen attention to detail. Emphasis is on accuracy, consistency and outstanding customer service.

Key Responsibilities :

Key Responsibilities:

● Entering requisitions into the VMS on behalf of the hiring managers.

● Liaising with suppliers when new requisitions are received and ensuring candidates are attached to the new requisitions.

● Processing extension requests, system onboarding, updating requisitions with any new information, system off boarding

● Responsible for cleaning VMS data, i.e. the supplier/candidate files in the VMS with the correct assignment information

● Mailbox management, liaising with suppliers who are in communication with the hiring managers

● Create new supplier registration process The candidates should have experience in VMS tools, ex: Fieldglass (creating job postings), talking to suppliers, and candidates, and guiding hiring managers as the MSP in the US and Canada. Helping hiring managers on the front-end process.

Work Experience:

● 2-5 years of experience in a Customer Service production setting required

● Previous experience in staffing related industry preferred

● VNDLY experience required

Knowledge, Skills, and Abilities:

● Proficient with Microsoft Office tools and Google Suite

● Strong Excel and Google software skills

● Strong customer focus and customer service skills

● Excellent organizational, and time management skills

● Excellent verbal and written communication skills

● Possess strong interpersonal skills

● Ability to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues, often with limited standardization

● Possess strong problem solving skills

● Detail oriented with a concern for quality expressed by continually initiating system and process improvements

● Results oriented

● Ability to work as a team or with minimal supervision

● Ability to interact and communicate with all levels of staff and management

● Demonstrates critical thinking, analytical and problem solving abilities