MSP Admin (Program Operations Specialist)

Role: MSP Admin

The MSP Admin is responsible for providing end-to-end backend operational support within the Vendor Management System (VMS) for contingent workforce management. The role ensures smooth execution of pre-boarding and post-onboarding activities while maintaining data accuracy, compliance, and timely processing across the worker lifecycle.

Key Responsibilities:

● Manage requisition creation, updates, and closures in the VMS on behalf of hiring managers ● Support pre-boarding activities including interview scheduling, work order creation, onboarding documentation, and background check coordination

● Handle end-to-end worker lifecycle activities such as onboarding, contract extensions, manager changes, cost center updates, and offboarding

● Manage timesheet submissions, expense approvals, and invoice validations within the VMS ● Ensure accuracy and completeness of VMS data, maintaining proper documentation and compliance records

● Coordinate with suppliers to ensure timely submissions, documentation, and timecard entries ● Perform mailbox management and respond to queries from vendors and internal stakeholders ● Generate and maintain basic operational reports, including tracking of onboarded and offboarded workers

● Support the program team with onboarding activities including new hires and supplier transitions

Work Experience:

● 2-3 years of experience in MSP operations.

● Strong MSP OPS experience including onboarding, offboarding and timesheet with understanding of VMS in detail.

● Excellent stakeholder management skills.

● Ability to handle multiple clients.

Knowledge, Skills, and Abilities

● Experience working with Vendor Management Systems (VMS)

● Strong proficiency in Google Suite, especially advanced Excel skills (data tracking, reporting, and analysis)

● Good understanding of contingent workforce processes and lifecycle management ● Strong attention to detail with a focus on data accuracy and compliance

● Excellent organizational and time management skills

● Strong communication and coordination skills with vendors and internal stakeholders ● Ability to manage multiple tasks in a fast-paced environment

● Ability to work independently while adhering to program guidelines