MSC Operation Airtel

Role Overview

MSC Operations Multi-Site Operations -

Owns end-to-end reliability, availability, security, and compliance of multiple Edge data centers and large sites infra/MSC sites in a circle. Ensures 24x7 operations, SLA adherence, regulatory compliance, and efficient use of infra (power, space, cooling).

• Operations & Availability
• Ensure continuous 24/7 operations across all data centers and large infra sites.
• Target 100% uptime for MSC data centers and other large sites infra.
• Lead incident response.
• Ensure impact assessment, communication, and service restoration.
• Ensure root cause analysis (RCA) and implement corrective/preventive actions.
• Enforce MoP/SOPs as designed by/with Central Team
• Infrastructure & Facilities Management
• Manage core infrastructure.
• Power systems (utility, UPS, DGs, distribution).
• Cooling (precision AC, HVAC), space, racks, cabling.
• Fire detection and suppression, other passive infra.
• Ensure preventive and corrective maintenance.
• Ensure contract governance and deliveries with partners.
• Ensure OPEX & CAPEX for infra operations as per business plans
• Identify and execute cost-efficiency and energy-efficiency initiatives.
• Capacity & Growth Planning
• Plan and manage capacity for all Infrastructure including Power, space, cooling, and rack capacity across sites.
• Support growth and transformation for new site buildouts and expansions. Ensure Technology refresh, migrations, and infra upgrades.
• Maintain accurate records for Asset and inventory databases & Lifecycle management (install, move, add, change, decommission).
• Security & Compliance
• Ensure physical security at all locations including Access control, CCTV, logging, visitor management.
• Ensure environmental and statutory compliance including site Safety, fire, electrical, and in line with data center guidelines.
• Support Internal, External and statutory audits & close noncompliance within agreed timelines. Ensure operational and regulatory compliance.
• Leadership & Team Management
• Lead multi-site teams having Site managers, engineers, and technicians.
• Ensure staffing and operating models covering Shifts, on-call rotations, and backup coverage.
• Develop people and culture with Training and upskilling plans & ensure a culture of safety, accountability, and operational excellence.
• Qualifications
• Bachelors degree in electrical / electrical & Electronics Engineering.
• 8–12+ years in data center / critical infrastructure / facilities operations.
• 5–8+ years managing multiple data centers or large-scale critical sites.
• Strong knowledge of data center design, operations, and best practices.
• Proven experience with partners, budgets, and cross-functional leadership.
• Key Skills & Competencies
• Leadership and people management.
• Incident, problems, and risk management.
• Capacity and demand planning.
• Partner and stakeholder management.
• Strong communication and executive reporting.
• Ability to handle vuca environment, mission-critical 24x7 environments.