MS Specialist OSS

We are seeking a highly skilled OSS Expert with strong experience in GDC NOC Operations, Linux administration, OpenShift, and Kubernetes environments. The ideal candidate should have hands-on expertise in Nokia Cloud Platform (NCP), Nokia Cloud Operations Manager (NCOM), and NetAct/NSP/OSS products, including Fault, Configuration, and Problem Management within Enterprise Networks (Private Wireless LTE). Strong knowledge of Git & GitHub, CI/CD pipelines, deployment automation, and production support is essential. The role also requires experience working across multi-domain network elements, ensuring system stability, and collaborating with cross-functional teams to enable efficient cloud operations and seamless service delivery.

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

• Resolution & providing technical support for the incidents reported/request Cloud products, including Nokia Cloud Platform (NCP), Nokia Cloud Operations Manager (NCOM), OSS Products (Analysis, Troubleshooting & fixing the issues reported).
• Manages technical escalations for technical requests, emergency cases and outages internally and towards customers.
• Strong hands-on experience with Linux administration, including user management, file system management, process monitoring, and system troubleshooting.
• Good knowledge of Linux shell scripting, package management, service configuration, and performance monitoring in production environments.
• Strong experience in Git & GitHub for source code management, branching strategies, and collaborative development workflows.
• Hands-on expertise in Kubernetes for container orchestration, application deployments, scaling, and monitoring.
• Good understanding of CI/CD pipelines, deployment automation, and release management processes.
• Experience in managing and deploying applications on OpenShift platforms.
• Proficient in troubleshooting deployment issues and maintaining high availability environments.
• Ability to work closely with development and infrastructure teams for seamless delivery and operations.
• Collaborate with stakeholders like GDC, Care, Field, 3rd PP & Customer to resolve the issues.
• Participate in CAB/CR meetings. Preparing & Validating the MoPs and executing the CRs with 100% FTR.
• Design, deploy, configure, and integrate cloud solutions independently, ensuring optimal performance and reliability.
• Manage deployments and upgrades for existing customers, focusing on "right first time" execution and quick issue resolution.
• Oversee New Product Introductions (NPI) for global rollouts, driving innovation and integrating cross-product solutions.
• Provide maintenance support and operations, including defect analysis, troubleshooting, and incident resolution.
• Create and update comprehensive project documentation, including MOPs, reports, and incident RCAs.
• Ensure robust configuration management by performing regular backups, optimizing backup routines, and maintaining accurate version control across hardware and software assets.

Qualifications

You have:

• Require a bachelor's degree in a related field.
• Typically, a minimum 5 to 10 years of telecom experience, with 5+ years in Cloud & OSS solutions.
• Proven expertise in OCP Platform Administration and Kubernetes management.
• Experience with CI/CD tools and automation technologies (e.g., Ansible, Helm).
• Good IP networking background and scripting capabilities (Shell, PERL, Python).
• Red Hat Certified Specialist in OpenShift Administration.
• L3 Certified Specialist in OpenShift & NCP, MantaRay.
• Skilled in Linux administration across multiple distributions (RHEL, CentOS, Rocky, Ubuntu) and proficient in private cloud platforms such as OpenStack, VMware, Kubernetes, Nokia CBIS/NCS, RH OpenShift, NCP, and VMware Tanzu.
• Proficient in scripting and automation using Linux shell, Python, and Perl for efficient operations and process optimization.

It would be nice if you also had:

• Strong background in Networking, VNF and CNF deployment readiness, onboarding support, and automation using tools like Terraform and Ansible. Familiarity with cloud security best practices and compliance.
• Experience with containerization tools like Docker and orchestration with ECS or EKS.
• Knowledge of monitoring and logging tools (Prometheus, Grafana, ELK stack).