MS Implementation Lead

Legal Entity: Medical Services Business Line

Reports Functionally To: MS Implementation Manager

Reports Administratively To: MS Implementation Manager

Works Closely with: MSBL Business Units, Clients

Direct Reports: No

A. Overall Purpose Of The Job

(Brief description of the primary purpose of this position)

MS Implementation Lead in Enterprise Applications is responsible to understand client demands, develop project plans, and ensure that implementations are completed on time, within budget and meet client expectations.

The MS Implementation Lead is also expected to build good relationship with other team members in Medical Services Business Line, IT Digital Team, IT Business Partnership Team, Product & Solutions Team, Architecture Team, Development Partners, Information Security Team, and IT Shared Service Teams like Infrastructure teams etc. and serves as the trusted IT advisor in MS Enterprise Applications.

B. Key Responsibilities

(Critical responsibilities and skills of this position, listed in order of importance)

Administer everyday workflow of all implementation processes and provide technical support to all associates.

Coordinate with team to resolve all issues within required timeframe and recommend appropriate changes to the Product owner for evaluation and implementation for team.

Collaborate with system integration team and ensure compliance to all client requirements and provide appropriate training to clients and ensure efficient implementation of all systems.

Develop all processes and tools for customer implementation lifecycle and identify all defects.

Maintain all project plans and ensure compliance to timeframe and collaborate with stakeholders for all implementation processes.

Review and revise scope considering any new information and/or changes to initial assumptions, including implications for project time, cost, quality and risk.

Review and Manage defects during the project life cycle.

Assess the change requests requested in the application and escalate to Business and IT Owners as required.

Ensure adherence to enterprise methodologies and processes, and provide input to develop and improve such methodologies and processes, to meet best practice and ensure regulatory compliance.

C. Job Profile

Required Skills and Knowledge

(Brief description of technical knowledge or skills needed to perform the job)

Strong understanding of medical services.

Experience in HIS/EMR implementations.

Refined communication and interpersonal skills.

Excellent organization skills.

A proven track record of bringing projects in on time and within budget.

Experience of the whole project life cycle.

The ability to foster motivation within the project team to meet tight deadlines.

Strong analytical skills.

Ability to work independently.

Attention to detail and ability to manage multiple tasks in a fast-paced environment.

Ability to analyze situations and take appropriate action consistent with Company policies.

Ability to have a strong impact and influence key decisions.

Demonstrated ability to understand the differing business strategies and practices that exist within a large organization.

Experience with conducting trainings.

Required Competencies

(Critical behaviours necessary to successfully perform the job)

Should have sense of ownership, urgency, and self-motivation.

Good business acumen and able to understand the business requirements and convert to solution.

Ability to translate the technicalities into business language and communicate to the business team.

Affinity to work in international and multicultural environment with excellent English written & verbal communication skills, and interpersonal skills.

Team player.

Ability to create concise and clear functional documentations and review the functional deliverables.

Ability to establish and maintain good relations with clients/partners.

Required Work Experience

(Brief description of the job-related experience needed to perform the job)

Experience in working with clinical systems.

Experience working in Digital Initiatives.

Experience in Project Management and able to work with internal and offshore development team to deliver systems according to specifications as well as leading and performing postproduction support.

Experience in Agile methodology.

Experience in working with JIRA and Confluence.

Experience in cross matrix reporting structure spread across a Region in a Multinational Corporation.

Required Qualifications

(Brief description of the educational background needed for the job)

Bachelor s degree in business, logistics or engineering discipline.

Postgraduate qualifications in Project Management (Prince2/PMI accreditation) are desirable.

Required Languages

(Brief description of the language skills needed for the job)

Excellent verbal, written and interpersonal communication skills in English.

Proficiency in French will be preferred.

Travel / Rotation Requirements

(Brief description of any travel or rotation requirements)

Moderate (25%) Travel is required.