Agent
Jobs
Applied
Tracker
Profile
    1. Jobs for you
    3. Job

    Job · 12819757

    GURUGRAM · INTERNSHIP

    MS - EUS Apprentice/Intern

    AHEAD logo

    AHEAD

    Gurugram · onsite · Posted 61d ago

    Sourced fromNaukri
    Undisclosed0–3 yrsinternshipGurugram

    About a minute. You'll make an account on the way through.

    agent · working

    • Read this posting0.7s
    • Found the form on Naukri · 5 questions to answer1.2s
    • Decided the answers for all of them2.9s
    • Tailor your résumé to this role
    • Waiting for you

    Section · 01

    About this role

    AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

    At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
    We are an equal opportunity employer, and do not discriminate based on an individuals race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
    We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

    We are looking for enthusiastic and motivated freshers to join AHEADs Managed Services team as EUS Apprentices. This apprenticeship gives you hands-on exposure to end-user computing environments, IT support operations, and enterprise-grade service delivery. You will learn from experienced professionals while contributing to real-world IT support tasks from Day 1.
    What You Will Do:

    • Provide first-level technical support for desktops, laptops, printers, and peripherals

    • Troubleshoot hardware, software, operating system, and connectivity issues

    • Log, track, and resolve service requests and incidents using an ITSM tool

    • Support installation, configuration, and maintenance of end-user devices and applications

    • Assist with user onboarding/offboarding - account creation and device provisioning

    • Escalate unresolved issues to the appropriate support tier in a timely manner

    • Maintain accurate documentation of support activities and resolution steps

    • Adhere to SLAs and contribute to a positive end-user experience

    • Handle Inbound/Outbound calls

    • Looking for 2026 graduates.
    What We Are Looking For:

    • Engineering Graduates in Computer Science, IT, Electronics, or a related field

    • Basic understanding of Windows OS, MS Office Suite, and networking fundamentals

    • Customer-first mindset with a keen problem-solving attitude

    • Good verbal and written communication skills in English

    • Willingness to work in a 24 7 rotational shift environment (including nights and weekends)

    • Eagerness to learn and grow in an enterprise IT environment

    Why AHEAD:
    Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
    We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
    India Employment Benefits include:
    Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
    Paid time off and company holidays, along with additional leave benefits as per policy
    Flexible work arrangements, supporting work-life balance
    Learning and development opportunities to support continuous growth and upskilling
    Employee wellness initiatives and programs focused on physical and mental well-being
    Retirement and statutory benefits in line with India regulations
    Inclusive and people-first culture, with a strong focus on collaboration and ownership
    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.


    Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    Sourced from naukri

    Section · 02

    Skills

    Automationitsmenterprise itEnd User ComputingAnalyticsComputer NetworksCloud InfrastructureLearning And DevelopmentcloudCommunication SkillsDigital TransformationmaintenanceinboundIT SupportArtificial Intelligence

    Section · Company

    About AHEAD

    AHEAD logo

    AHEAD

    IT Services & Consulting

    505

    employees

    2007

    19 years old

    Chicago, IL

    DK

    About

    AHEAD specializes in developing and managing digital platforms, enhancing operational efficiency through innovative technological solutions.

    Industries

    IT Services & Consulting

    Employee ratings

    78 reviews

    3.4/ 5

    Culture

    3.4

    Career growth

    3.0

    Work-life

    3.3

    Employees rate it well for

    Salary10Work Life Balance6Senior Management4Work Culture4Learning4

    Find them on

    WebsiteLinkedInAmbitionBox reviews

    MS - EUS Apprentice/Intern · waiting for your command