MS Dynamics CRM Senior Developer - Customer Service
NTT DATA BUSINESS SOLUTIONS · Bengaluru · onsite · Posted 61d ago
Undisclosed0–5 yrsfulltimeSourced from
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About this role
Job Summary
Role: Design and implement features on the Customer Service module with emphasis on quality, performance, and maintainability; collaborate across squads and contribute to standards and CI/CD. We are currently seeking a MS Dynamics CRM Senior Developer - Customer Service to join our team in Bangalore, Karnataka, India.
Responsibilities - Build enhancements across Case mgmt, Queues/Routing, Omnichannel (voice/chat/digital), Knowledge, SLAs/Entitlements, Customer Service Workspace, and Email/Activities.
- Implement Dataverse entities/columns/relationships, forms/views, business rules; author JavaScript/TS form scripts; create Power Automate flows.
- Develop plugins (.NET/C#), custom actions, and PCF controls (React/TS); ensure UCI best practices and accessibility.
- Integrate with external systems (webhooks, Azure Functions/Service Bus, Logic Apps; CIF for CTI) with robust error handling and retries.
- Participate in ALM/CI-CD pipelines (solution export/import, configuration migration, environment variables), automated checks, and deployments to Non-Prod/Prod.
- Add telemetry (App Insights), performance tuning, and create technical docs/runbooks; mentor junior developers.
- 510years of Dynamics 365/Power Platform delivery with solid Customer Service experience.
- Proficiency in Power Apps, Power Automate, Dataverse customizations, JavaScript/TS, plugins (.NET/C#), and PCF.
- Experience with Omnichannel features and at least one integration pattern (Functions/Service Bus/Logic Apps, CIF).
- Working knowledge of ALM/CI-CD (Azure DevOps/GitHub) and solution lifecycle management.
- Strong debugging, communication, and documentation skills.
Sourced from naukri
Skills
Customer ServiceAlmDevopsGithubAzure DevopscrmExportLogic AppsOmni ChannelDataversedynamics 365MS Dynamics CRMClient SuccessBankingError HandlingdebuggingJavascriptcloudMicrosoft AzureAzure FunctionsArtificial Intelligence
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
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NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
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