MS Dynamics CRM-Analyst, Managed Services-DFO&I-Customer

Summary

Position Summary #DFO&I2027

Customer The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experience and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.

Position Summary Level: Analyst , Managed Services As an Analyst at Deloitte Consulting, you will design, develop, and deploy enterprise-scale software solutions, lead the creation of robust pipelines and manage code deployment across environments. You will collaborate with cross-functional, global teams to translate functional requirements into effective deliverables, independently guiding and mentoring junior team members. Your role spans the full project lifecycle, including estimation, planning, execution, and tracking key metrics for analysis, ensuring high-quality and timely delivery of solutions.

Work you’ll do:

• Integrate and learn from talented colleagues who specialize in core domains.
• Adopt a growth mindset and invest in expanding your understanding of Deloitte’s integrated solutions and marketplace offerings.
• Develop skills within a portfolio representing the unification of diverse, globally recognized brands and businesses—an exciting opportunity for career advancement.
• Leverage opportunities for career development through exposure to unified, enterprise-level platforms and solutions.
• Collaborate with cross-functional teams—including architects, developers, QA, and business stakeholders—to deliver holistic solutions.
• Engage in requirement gathering, solution design, and technical decision-making aligned with client business goals.
• Support post-deployment activities, including maintenance, enhancements, and client communication.
• Contribute to innovation and continuous improvement through adoption of best practices and emerging technologies.
• Conduct testing, validation, and troubleshooting to ensure functionality and resolve issues.
• Deliver high-quality work, ensuring timely completion of tasks and adherence to requirements.
• Demonstrate openness and initiative in learning Generative AI (GenAI) technologies, recognizing their importance for innovation and market competitiveness.
• Strong focus on data-driven decision-making and use of agile methodologies.
• Foster an inclusive and collaborative environment, respecting diverse perspectives and encouraging knowledge sharing.
• Take ownership of deliverables and proactively identify opportunities for improvement or innovation.
• Provide mentorship, coaching, and knowledge sharing within the team to support the growth and development of others.
• Promote design principles, technology trends, and coding standards to improve team capability and ensure technical excellence.
• Uphold Deloitte’s values of integrity, client focus, and making an impact that matters.

The team: Our

Digital Foundry Operate & Innovations (DFO&I) team partners with organizations to rapidly design, build, and scale digital products and experiences that drive business growth and elevate customer engagement. As a multidisciplinary group of strategists, designers, engineers, and operations specialists, we deliver end-to-end solutions—from initial concept and agile development to ongoing digital operations—enabling clients to experiment, iterate, and scale digital initiatives with confidence and agility. We support clients across domains such as strategy, commerce, marketing, sales, and service, helping them realize their digital ambitions through flexible, scalable teams. Our expertise spans the full digital lifecycle, including customer research, experience design, platform development, content production, and marketing automation. By bridging the gap between strategy and execution, we empower organizations to achieve measurable outcomes and deliver exceptional customer experiences in an ever-evolving digital landscape.

Qualifications Must Have Skills/Project Experience/Certifications:

• 2+ years of hands-on experience in MS Dynamics CRM
• Hands-on experience of XRM platform
• Proficiency in using either the CRM SDK or plugin platforms
• Proven experience with configuring the application to meet business users’ requirements using the Microsoft Dynamics CRM Customization Tool, Workflow Tool, or SDK
• HTML and Java script
• In depth knowledge of Dynamics product offerings and features
• Hands on experience with Data Conversion and Data Loading
• Hands on experience with real-time and batch integration with proficiency in SSIS
• Hands on experience with SSRS report, or Power BI development
• Should have working knowledge of version control systems like GitHub, etc.
• Must be well verse with release management processes
• Must have hands-on experience of working in projects in agile cadence
• Working experience of JIRA/ADO or similar tool

Good to Have Skills/Project Experience/Certifications:

• Knowledge of SQL Server, Active Directory, Azure Activity Directory, ADFS, SharePoint, Office365, Yammer, Windows Server stack

Education:

• BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university

Location:

• Bengaluru/Hyderabad/Pune/Chennai

Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 353087