MS D365 F&O - IT Infrastructure L2 Support

MS D365 F&O IT Infrastructure L2 Support / Power Platform Administrator

Company: Dpay Consultancy Services Pvt. Ltd.

Experience: 3+ Years

Location: Karaikal, Puducherry

Work Mode: Work From Office (WFO)

Employment Type: Full-Time

Job Summary:

Dpay Consultancy Services Pvt. Ltd. is looking for an experienced MS Dynamics 365 Finance & Operations (D365 F&O) IT Infrastructure L2 Support / Power Platform Administrator with 3+ years of relevant experience in D365 F&O administration/support, IT infrastructure L2 support, Microsoft Azure, Power Platform, monitoring, scripting, automation, and IT operations.

The candidate will support D365 F&O environments, IT infrastructure, Microsoft cloud services, and Power Platform, while handling troubleshooting, monitoring, automation, maintenance, incident management, and technical documentation.

Key Responsibilities:

Microsoft Dynamics 365 F&O

• Support and administer Microsoft Dynamics 365 Finance & Operations (D365 F&O) environments.
• Support Development, Test, UAT and Production environments.
• Perform environment monitoring, troubleshooting and routine maintenance.
• Work with Dynamics 365 Lifecycle Services (LCS) for environment management.
• Support D365 deployments, updates and platform maintenance.
• Monitor and troubleshoot batch jobs, integrations and system issues.
• Support user access and security-role administration.
• Troubleshoot D365 connectivity and integration issues.
• Coordinate with Functional and Technical/Development teams.
• Provide production support and resolve incidents within defined SLAs.

IT Infrastructure L2 Support

• Provide L2 support for Windows servers, applications, Microsoft 365, Azure and enterprise infrastructure.
• Troubleshoot Active Directory, DNS, DHCP, networking and system issues.
• Perform incident investigation and Root Cause Analysis (RCA).
• Support server patching, upgrades and scheduled maintenance.
• Handle incidents and service requests following ITIL/ITSM practices.
• Escalate complex issues to L3 teams or vendors when required.
• Support backup, recovery and disaster-recovery activities.

Power Platform Administration

• Support administration of Power Apps, Power Automate, Dataverse and Power BI.
• Manage Power Platform environments, users, roles and permissions.
• Monitor and troubleshoot Power Automate flows.
• Support solutions and deployments across environments.
• Support connectors and integrations with D365 F&O and Microsoft 365.
• Assist with DLP policies and Power Platform governance.

Azure & Microsoft 365

• Support Microsoft Azure services used by D365 and enterprise applications.
• Work with Microsoft Entra ID, Azure VMs, Storage and Networking.
• Monitor Azure resources and application health.
• Use Azure Monitor, Log Analytics and Application Insights for troubleshooting.
• Support Microsoft 365 administration and access management.

Scripting & Automation

• Hands-on experience with PowerShell scripting.
• Create scripts for administration, monitoring and routine maintenance.
• Automate repetitive IT and D365 administrative tasks.
• Use Power Automate / Azure Automation for operational automation.
• Basic knowledge of REST APIs, Microsoft Graph API, JSON and Azure CLI is preferred.
• Python knowledge is an advantage.

Monitoring & IT Maintenance

• Monitor D365 F&O, Azure, Power Platform and infrastructure environments.
• Analyze logs and troubleshoot alerts.
• Perform proactive system-health checks.
• Support scheduled patching, upgrades and maintenance.
• Validate systems following deployments and maintenance.
• Support backup and recovery processes.
• Identify recurring issues and recommend preventive actions.

Documentation & ITSM

Maintain professional technical documentation, including:

• SOPs
• Runbooks
• Knowledge Base articles
• Troubleshooting guides
• D365 environment documentation
• Infrastructure documentation
• Change records
• Incident reports
• RCA reports
• Maintenance reports
• Backup & Recovery procedures

Follow ITIL/ITSM practices for Incident, Problem, Change and Service Request Management.

Required Skills

• Microsoft Dynamics 365 Finance & Operations
• D365 F&O Administration / Support
• Dynamics 365 Lifecycle Services (LCS)
• IT Infrastructure L2 Support
• Microsoft Azure
• Microsoft 365
• Microsoft Entra ID
• Power Platform
• Power Apps
• Power Automate
• Dataverse
• PowerShell
• Monitoring & Troubleshooting
• Automation
• ITIL / ITSM
• Technical Documentation

Monitoring Tools

Knowledge of:

• Azure Monitor
• Log Analytics
• Application Insights
• Microsoft Defender
• Windows Event Viewer
• Performance Monitor
• PRTG / SolarWinds / Zabbix / Nagios or equivalent

Preferred Certifications

• AZ-104 Microsoft Azure Administrator Associate
• PL-200 Power Platform Functional Consultant Associate
• PL-500 Power Automate RPA Developer Associate
• Relevant Dynamics 365 Finance & Operations certification
• ITIL 4 Foundation
• Microsoft 365 / Azure certifications

Certifications are preferred. Strong practical experience may be considered in lieu of specific certifications.

Candidate Profile

• 3+ years of relevant IT experience.
• Experience supporting or administering Microsoft Dynamics 365 F&O.
• Experience in IT Infrastructure L2 Support.
• Good knowledge of Azure and Microsoft 365.
• Working knowledge of Power Platform administration.
• Good PowerShell scripting and automation skills.
• Knowledge of monitoring and logging tools.
• Experience with IT maintenance, patching and production support.
• Strong troubleshooting and RCA skills.
• Understanding of ITIL/ITSM processes.
• Good technical documentation skills.
• Ability to prepare SOPs, runbooks, RCA reports and knowledge articles.
• Good communication and coordination skills.
• Ability to work with Functional, Technical, Development and Infrastructure teams.
• Willingness to work from office in Karaikal, Puducherry.