MS D365 Business Central - Support Specialist

Sikich is seeking an MS D365 BC Support Specialist with functional and technical skills to join our D365 Business Central (BC) team to provide functional and/or technical support to end users, troubleshooting system issues, and assist with system enhancements. The ideal candidate will have hands-on experience with Business Central, excellent problem-solving skills, and a strong understanding of business processes across finance, operations, and supply chain.

About the firm

Sikich offers the public and private sectors a varied platform of professional services across consulting, technology and compliance. Highly specialized and hands-on teams deliver integrated solutions rooted in deep industry experience. Our approach is strategically and thoughtfully designed to help our clients, teams, and communities accelerate success.

Job Responsibilities

• Provide support for Business Central (on-premises and cloud) users.
• Diagnose and resolve system issues, including configuration, data, and user errors.
• Manage support tickets, ensuring timely resolution and clear communication with stakeholders.
• Work with functional consultants, developers, and business users to test and deploy solutions.
• Document support cases, resolutions, and user guides.
• Support system upgrades, patches, and new release deployments.
• Assist with user training and onboarding.
• Collaborate with IT and business teams to improve processes and system performance.
• Identify recurring issues and suggest long-term solutions or process improvements.
• Ability to document all work, both internally and client facing.
• Ability to work independently, as well as within a small project group.
• Ability to follow a project plan created by Sikich for tasks to be completed by due date.
• Participate and communicate progress with the assigned tasks.

Requirements for Successful Candidate

• 3+ years of experience with Microsoft D365 Business Central, including knowledge supporting clients with financial and supply chain.
• Proficiency in several ISV Products.
• PowerBI and PowerAutomate experience preferred but not required.
• Manufacturing experience preferred but not required.
• Strong written and verbal communication, as well as interpersonal skills.
• Ability to be client facing and support tasks as needed and required.
• Proficient in Microsoft Excel.
• Proficient in Smart-Sheets.
• Proficient in Microsoft D365 Business Central configuration package imports.

Benefits of being a part of the team

• Family Health Insurance including parents
• Life & Accident Insurance
• Maternity/paternity leave
• Performance-based incentives
• Referral Bonus program
• Exam Fee Reimbursement Policy
• Indian festival holidays
• 5 days working week
• Doctor's Consultation