MS 365 Support

Must-Have Technical Skills

• Advanced hands-on expertise in the designated technology track, with the ability to coordinate adjacent tracks.
• Advanced operational knowledge of Microsoft 365 and Office 365 services.
• Strong hands-on experience with Microsoft Teams and Microsoft Teams Voice.
• Advanced knowledge of Exchange Online mail-flow troubleshooting.
• Experience supporting SharePoint Online and OneDrive for Business.
• Strong understanding of Teams calling policies, dial plans, number management, call routing and voice configuration.
• Experience troubleshooting call-quality, PSTN connectivity and enterprise voice issues.
• Ability to analyse Microsoft 365 service health, message traces, logs and technical alerts.
• Experience leading complex incident restoration and technical problem investigations.
• Strong understanding of incident, request, problem, change and major-incident management.

we need more of support guys, should be ok for regular and afternoon shifts.

If interested, Kindly share your resume to [email removed]