MPS-Hiring Centre of Operational Excellence (CoOE)/QA Executive

Job Title: Associate/Executive Centre of Operational Excellence (CoOE)

Experience: 0-1 Year

Key Responsibilities

• Support process improvement initiatives using basic Lean Six Sigma principles and methods
• Collect, analyze, and interpret operational data to identify trends and improvement

opportunities

• Create and maintain dashboards and reports using Excel and PowerPoint
• Assist in KPI data collection, tracking and performance reporting (daily/weekly/monthly)
• Participate in root cause analysis (RCA) and documentation of findings
• Support preparation of presentations for internal and external reviews
• Collaborate with cross-functional teams to gather data and insights

Required Skills & Qualifications

• Bachelors degree in any discipline (Arts & Science)
• Basic knowledge of Lean Six Sigma concepts (Green Belt is a plus)
• Intermediate proficiency in MS Excel (formulas, pivot tables, charts)
• Good working knowledge of PowerPoint for presentations
• Basic understanding of dashboard creation and data visualization
• Good communication and interpersonal skills
• Knowledge of process mapping tools (e.g., Visio)
• Knowledge on quality metrics (SLA, KPI, RFT, etc.)Role & responsibilities

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