Motor Claims Professional

Job Summary


Responsibilities

• Enter FNOL data in system and open the claim case
• Forward claims-related emails to emailbox
• Dispatch cases to the dedicated claims handler
• Claim statement agreement process: Send an email to the carrier
• Claim statement agreement process: Forward communication to the Belgian claims handler
• Claim statement agreement process: Upload the statement of claim
• Claim statement - client approval process for simple claims: Review the claim statement
• Claim statement - client approval process for simple claims: Notify the advocacy team in case of disagreement
• Claim statement - client approval process for simple claims: If the client agrees, update the claim status in the system
• Pay invoices for certain account handlers
• Collect invoices to process/send the VAT information
• Enter third-party disbursements for account handlers based on insurers letters
• Enter insurer/company reference numbers in the files

Requirements

• You can demonstrate at least 2+ years of solid and relevant experience claims handling, preferably in motor claims
• Good understanding of motor insurance: ability to interpret the accident statement forms, police reports, ability to summarize the circumstances of the accident in the client s official language and to determine liability, ability to identify which coverages apply to each type of accident or claim
• You have excellent interpersonal skills
• You are enthusiastic, dynamic, ambitious and able to work well under pressure
• Good knowledge of Word, Excel, PowerPoint
• Good command or ability to work with central IT systems
• High level of attention to detail and accuracy
• Strong attention to detail and quality focus
• Comfortable working in a process-driven, operational environment within an international setup

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