Mortgage Support Specialist

Real is a fast-growing national real estate brokerage powered by technology. Real is currently operating in all U.S. states, Canada, India, and the District of Columbia. Founded in 2014, Real is a trailblazer in the Residential Real Estate industry, as we lead the disruption with our cutting-edge technology platform. We are on a mission to revolutionize the home-buying and selling process, making agents' lives better while creating lucrative financial opportunities for them.

For more information, visit https://www.onereal.com/

Working Schedule: 6:30PM - 3:30AM IST

Job Summary:

We are seeking a highly organized and detail-focused Mortgage Support Specialist to assist in the preparation, review, and coordination of mortgage loan files throughout the lending process. This role involves supporting loan officers, underwriters, and processors by ensuring all required documentation is accurate, complete, and submitted on time. The ideal candidate will have strong communication skills, a keen eye for detail, and the ability to manage multiple tasks in a fast-paced, deadline-driven environment.

Duties/Responsibilities:

• Maintain clear and professional communication with internal teams, external partners, and stakeholders.

• Address questions, concerns, or issues in a timely and efficient manner to ensure smooth workflow and collaboration.

• Maintain accurate, well-organized, and up-to-date records for operational, compliance, and reporting purposes.

• Ensure documentation standards meet regulatory and internal quality requirements.

• Regularly assess and refine operational processes based on team feedback and evolving business needs.

• Identify areas for efficiency improvement and recommend actionable solutions.

• Loan Processing: Support post-closing activities, including audits and processing of mortgage files.

• Create comprehensive loan submission packages for the Underwriting department, ensuring all necessary documents and information are included.

• Review loan applications for completeness and accuracy, addressing any potential errors or omissions.

• Assemble and organize loan documents, ensuring they are properly prepared for underwriting and processing.

• Maintain strict adherence to deadlines required for loan applications.

• Correct any errors or discrepancies in loan applications.

• Support post-closing activities, including audits and processing of mortgage files.

• Collect documentation from third-party vendors (HOI, title, VOE, payoff, etc.)

• Review critical documents supplied by clients for completeness and accuracy prior to underwriting

• Ensure mortgage disclosures are complete, signed, and correctly dated

• Communicate with processors and underwriters regarding missing or incorrect documentation

• Maintain strong attention to detail and organizational accuracy

Required Skills:

• Knowledge of mortgage loan processing and documentation

• Strong attention to detail and accuracy

• Excellent communication and interpersonal skills

• Ability to multitask and meet deadlines in a fast-paced environment

• Proficient in Microsoft Office and comfortable with tech tools

• Strong organizational and problem-solving abilities

• Adaptable and team-oriented

• Hands-on experience with Go HighLevel administration or platform management is highly desirable.

Education and Experience:

• Bachelor's degree or equivalent work experience in human resources, organizational development, or a related field.

• Strong organizational and project management skills.

• Strong communication and interpersonal skills to interact effectively with various stakeholders.

• Ability to adapt to changing organizational needs and work in a fast-paced environment.

• Attention to detail and accuracy in reviewing documents..

• Proficiency in using computer systems and software, including Microsoft Office Suite.

Must Have:

• Ability to truly encompass our Company Core Values

  • Work Hard, Be Kind

  • Tech x Humanity

  • “We” are bigger than “me”

Real is proud to be an equal opportunity workplace employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.