Mortgage Loan Officer Assistant

About Us Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey.

Come join a bank where our employees thrive and are engaged in meaningful work. For the last 6 out of 7 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker.

Capital Bank Home Loans (CBHL) , a division of Capital Bank N.A., is a premier nationwide mortgage lender. We deliver over $1BLN in new mortgage originations annually with a 50 state platform, in house underwriting and closing, and excellent pricing and products. We invested in digitizing our online mortgage application process to help expedite home buying or refinancing for our customers. Many top ranked mortgage lenders have joined Capital Bank Home Loans and we are looking to grow the business further by bringing in branches or independent originators. 

Position Purpose

The Loan Officer Assistant (LOA) works closely with an assigned Mortgage Loan Officer(s) (MLO) and processors to manage the MLO’s pipeline effectively.  The Assistant is responsible for customer interaction, database management, and setting up loan packages.  The LOA analyzes the loan to ensure that all documentation and income is in line with mandated loan guidelines.  The LOA provides close support in all marketing efforts for the assigned MLO including lead follow-up, assistance with creating collateral and liaising with Bank compliance.

 

Position Responsibilities

Supports the MLO in production and marketing efforts.

Assists the MLO in co-managing the pipeline for current closings.

Communicates with new potential customers and assists customers with the application process.

Reviews and analyzes all income and asset documentation to ensure the documentation supports the data in Encompass

Following leads and creates collateral for the MLO’s marketing efforts.

Assists MLO with pricing and structuring loan including guideline assistance

Discloses loan accurately and completely sending application package to the borrowers for signature.

Following up with borrower to obtain signed application and supporting documents

Reviews application and disclosures for completeness.

Reviews borrower supporting documentation to ensure completeness and accuracy.

Contacts borrower for any missing or unsigned documentation

Acts as a liaison between the borrower and the processor to ensure all items from the documentation list are received and are accurate.

Update disclosure tracking screen for Intend to Proceed

Confirm credit card authorization has been received and is complete

Review all income and asset documentation to ensure the documentation supports the data in Encompass

Make note of discrepancies and notify MLO and Processor of potential issues

Review income documentation and loan application to determine what kind of VOE to order (verbal or full)

Works with MLO regarding missing/requested items.

Updates conversation logs in Encompass

 

Minimum Education & Experience

Recent experience in the mortgage industry as an assistant, loan processor or loan officer is required. 

Must have knowledge of lending terminology and the ability/experience speaking with borrowers regarding lending requirements.

Proven customer service ability is required.

 

Technical Knowledge and Skills

Microsoft office software suite (Word, Excel, PowerPoint, etc)

Encompass

Excellent oral and written communication skills

 

Compensation

Base Salary Range: Hourly. Final determination of where you are at in the salary range is based on numerous factors such as geographic location, relevant experience, skill set, education, and ability to meet qualifications within the job description.

 

Working Arrangements

This is a hybrid remote role.

We are currently looking to hire only within our core locations which include Maryland (MD), District of Columbia (DC), Virginia (VA), Pennsylvania (PA), Delaware (DE), Indiana (IN), Illinois (IL), North Carolina (NC), South Carolina (SC), Florida (FL).

Why Join Us?

Join a growing company with a culture that fosters an entrepreneurial spirit

Comprehensive benefits package  including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more? 

Company Contributions to your 401k - Regardless of your contribution

Employee Perks:  Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!

Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities 

  Supporting Businesses. Helping People. Strengthening Communities.  Capital Bank, N.A. is an E-Verify, Affirmative Action and Equal Opportunity Employer.