Monitoring and Operations Executive - Travel Services

Monitoring and Operations Executive Travel Services (Male Candidates Only)

Real-Time Monitoring:
o Monitor performance and availability using tools such as AppOptics, Centreon, SolarWinds, Zabbix, and Nagios.
o Track application health, CPU, RAM, disk usage, and service uptime across systems and environments.
Travel Services Monitoring:
o Monitor and analyze successful vs failed flight/hotel bookings, and flag anomalies.
o Track and report payment gateway failures; promptly notify the concerned teams.
o Monitor booking platforms, mobile apps, and API services for any service unavailability or downtime.
Incident & Alert Management:
o Raise and manage incidents/tickets according to defined priority/severity levels.
o Escalate unresolved or repeated issues to the respective resolver teams and follow up until resolution.
o Ensure critical incidents (e.g., no bookings on the portal/app) are escalated immediately and drive them to closure.
Collaboration & Reporting:
o Maintain logs and dashboards for conversion ratios, uptime/downtime patterns, and critical alerts.
o Recommend actions or permanent fixes for services with frequent or long-term issues.
Team Coordination:
o Collaborate with team members in other shifts to ensure smooth handovers and incident continuity.
o Ensure SOP adherence during monitoring, ticketing, and escalation processes.