BENGALURU · FULLTIME
MODULE LEAD - Salesforce Administration
Happiest Minds Technologies
Bengaluru · onsite · Posted 4d ago
Sourced from
Undisclosed5–10 yrsfulltimeBengaluru
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Section · 01
About this role
Job Title: Salesforce Support Engineer
Location: Bangalore, India
Years of Experience: 58 Years
Job Summary:
We are seeking a skilled and proactive Salesforce Support Engineer with 58 years of experience to join our financial services technology team. This role is ideal for someone who thrives in a fast-paced support environment, understands the nuances of the insurance domain, and can ensure the smooth operation of Salesforce platforms across business units. You will be the go-to expert for troubleshooting, user support, and platform optimization.
We are seeking a skilled and proactive Salesforce Support Engineer with 58 years of experience to join our financial services technology team. This role is ideal for someone who thrives in a fast-paced support environment, understands the nuances of the insurance domain, and can ensure the smooth operation of Salesforce platforms across business units. You will be the go-to expert for troubleshooting, user support, and platform optimization.
Responsibilities:
Provide day-to-day support for Salesforce users across sales, service, and operations teams.
Demonstrate expertise in Salesforce Data Cloud.
Troubleshoot and resolve issues related to workflows, data integrity, user access, and integrations.
Collaborate with business analysts and developers to translate support tickets into long-term solutions.
Maintain and enhance Salesforce configurations, including custom objects, fields, page layouts, and validation rules.
Support insurance-specific processes such as policy management, claims tracking, and customer onboarding.
Monitor system performance and proactively identify areas for improvement.
Assist in user training, documentation, and onboarding for new features or releases.
Ensure compliance with data privacy, security, and regulatory standards relevant to financial services.
Provide day-to-day support for Salesforce users across sales, service, and operations teams.
Demonstrate expertise in Salesforce Data Cloud.
Troubleshoot and resolve issues related to workflows, data integrity, user access, and integrations.
Collaborate with business analysts and developers to translate support tickets into long-term solutions.
Maintain and enhance Salesforce configurations, including custom objects, fields, page layouts, and validation rules.
Support insurance-specific processes such as policy management, claims tracking, and customer onboarding.
Monitor system performance and proactively identify areas for improvement.
Assist in user training, documentation, and onboarding for new features or releases.
Ensure compliance with data privacy, security, and regulatory standards relevant to financial services.
Mandatory Skills:
58 years of hands-on experience in Salesforce support or Salesforce Administration.
Salesforce Certified Administrator (mandatory).
Strong understanding of Salesforce Data Cloud, Sales Cloud, and Service Cloud.
Proficiency in troubleshooting Apex errors, Flow issues, and integration failures.
Excellent Communication Skills and TA-Stakeholder management skills.
Experience with support tools like Jira, ServiceNow, or similar ticketing systems.
58 years of hands-on experience in Salesforce support or Salesforce Administration.
Salesforce Certified Administrator (mandatory).
Strong understanding of Salesforce Data Cloud, Sales Cloud, and Service Cloud.
Proficiency in troubleshooting Apex errors, Flow issues, and integration failures.
Excellent Communication Skills and TA-Stakeholder management skills.
Experience with support tools like Jira, ServiceNow, or similar ticketing systems.
Preferred Skills:
Experience working in the financial services industry, preferably insurance.
Familiarity with insurance workflows such as underwriting, claims, and policy servicing.
Experience working in the financial services industry, preferably insurance.
Familiarity with insurance workflows such as underwriting, claims, and policy servicing.
Qualifications:
Additional Salesforce certifications (e.g., Advanced Administrator) are a plus.
Additional Salesforce certifications (e.g., Advanced Administrator) are a plus.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Policy ServicingInsurance Domaindata privacySales CloudCustomer Onboardingpolicy managementintegrationsApexJira AtlassiancloudOnboardingCommunication SkillsoperationsSalesAdministrationsalesforceFinancial Servicescompliance
Section · Company
About Happiest Minds Technologies
Happiest Minds Technologies
IT Services & Consulting
6.5k+
employees
2011
15 years old
Bangalore / Bengaluru, Karnataka
India
About
A technology firm specializing in digital transformation services utilizing advanced technologies to enhance enterprise efficiency and customer experience.
Industries
IT Services & Consulting
Employee ratings
1,441 reviews
3.4/ 5
Culture
3.4
Career growth
2.8
Work-life
3.6
Employees rate it well for
Work Life Balance210Work Culture165Senior Management138Salary104Learning80
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