MODULE LEAD - Adobe Creative Suite

Job Role: Adobe Journey Optimizer

Location: Bangalore

Experience: 6 to 10 Years

Role Overview:

We're looking for a certified Adobe Journey Optimizer engineer who can take a business flow from a Miro board to a live, multi-channel journey  and act as the technical point person with the client while doing it. You'll design and build journeys and campaigns across the Adobe Experience Cloud (AJO, AEP, Adobe Campaign), own data readiness and channel integrations, and troubleshoot the platform when things break. This is a hands-on delivery role for someone who is equally comfortable in a schema mapping discussion, a push-token debugging session, and a client status call.

What you'll do

• Design and implement technical journeys in Adobe Journey Optimizer from documented business flows (e.g., Miro), translating requirements into working orchestration.
• Lead data-readiness work in Adobe Experience Platform (AEP): schema validation, dataset mapping, segment/query definition, consent-data strategy, and data ingestion/collection.
• Build and maintain campaigns/journey workflows in AJO new features, updates, exclusions, health checks, and environment availability for testers and end users.
• Set up and integrate messaging channels, email, direct mail, web,  coordinating with internal teams and third-party providers.
• Provide technical troubleshooting and support
• Evaluate out-of-the-box platform limitations and define technical workarounds (e.g., List Unsubscribe, campaign feedback tracking, data lake AJO coexistence).

What you'll bring

• 6 to 10 years in marketing automation
• Deep hands-on Adobe Journey Optimizer (AJO) experience building and delivering journeys.
• Strong Adobe Experience Platform (AEP) skills: schemas, datasets, segments, queries, data collection, and Assurance.
• Understanding of consent management, deliverability, and unsubscribe handling.
• A client-facing, consultative style with excellent written communication and documentation habits.
• Comfort working in Agile/Scrum with tools like Jira, Confluence, SharePoint

Certifications (strongly preferred)

• Adobe AEP and AJO

Nice to have

• Exposure to Adobe Audience Manager, Adobe Analytics, and Adobe Target.
• Experience connecting and rationalizing an existing Adobe tech stack for clients (solution architecture / consultancy).
• Prior experience as a campaign operations coordinator or tech lead, mentoring or training other engineers.
• A Computer Engineering / CS background.