SILIGURI · FULLTIME
MOD (Operations)
Manipal Hospital
Siliguri · onsite · Posted 63d ago
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Undisclosed2–4 yrsfulltimeSiliguri
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Section · 01
About this role
- Monitor smooth functioning of the hospital during the shift.
- Coordinate with all departments.
- Resolve operational issues and bottlenecks.
- Ensure patient safety standards are followed.
- Address and escalate serious patient-care concerns.
- Coordinate immediate action during critical situations.
- Coordinate hospital response during emergencies.
- Manage operational requirements during disasters, fire, mass casualties, etc.
- Monitor staff availability and shortages.
- Arrange replacements for absent staff where required.
- Coordinate manpower deployment during high workload.
- Handle escalated patient/attendant complaints.
- Coordinate with concerned departments for quick resolution.
- Ensure proper documentation of major complaints.
- Coordinate between Clinical, Nursing, Emergency, OT, ICU, Diagnostics, Pharmacy, Billing, Housekeeping and Security.
- Monitor bed availability and occupancy.
- Coordinate admissions, transfers and discharges.
- Support smooth patient movement within the hospital.
- Respond to operational incidents.
- Escalate serious incidents to senior management.
- Ensure proper incident reporting and documentation.
- Coordinate with Security during emergencies or security incidents.
- Handle crowd control, violence, unauthorized access and missing-patient situations.
- Monitor electricity, water, medical gases, lifts, HVAC and other essential services.
- Coordinate with Engineering/Maintenance for breakdowns.
- Ensure critical services are restored promptly.
- Ensure MLC cases are handled according to hospital policy.
- Coordinate with the concerned medical and administrative teams.
- Maintain communication with senior management and department heads.
- Escalate critical issues without delay.
- Maintain the MOD logbook/shift report.
- Record major incidents, complaints, staffing issues and operational problems.
- Ensure hospital SOPs and policies are followed.
- Monitor compliance with patient-safety and infection-control requirements.
- Coordinate operational requirements for VIP or sensitive cases.
- Maintain confidentiality of patient information.
- Review pending issues before completing the shift.
- Brief the incoming MOD about important incidents and unresolved matters.
- Ensure continuity of operations between shifts.
Sourced from naukri
Section · 02
Skills
Operations PlanningOperations ManagementBusiness OperationsProcess Management
Section · Company
About Manipal Hospitals
Manipal Hospital
Healthcare
25.0k+
employees
1953
73 years old
Bangalore/Bengaluru, Karnataka
India
₹4.9L PA avg
Avg at Manipal Hospitals
About
Manipal Hospitals is one of the top multispeciality hospitals in India & the best hospital in Bangalore. MH provides world-class healthcare services & treatment.
Industries
Healthcare
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