Mobile Device Advisor
TekWissen India · Bengaluru · onsite · Posted 27d ago
Not disclosed8–15 yrsfulltimeSourced from
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About this role
Overview
TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries.
Position: Mobile Device Advisor
Location: Bangalore/Chennai/Noida/Gurgaon/Pune
Work Type: Hybrid
Job Type: Full Time
Job Description
MDM / UEM Engineering & Operations
TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries.
Position: Mobile Device Advisor
Location: Bangalore/Chennai/Noida/Gurgaon/Pune
Work Type: Hybrid
Job Type: Full Time
Job Description
- Experience 8–15 years of experience in Endpoint Management and Mobile Device Management services.
- This role focuses on strong hands-on delivery and advanced operational support for Mobile Device Management (MDM) and Endpoint Management services. The role supports enterprise implementations, transitions, and steady-state operations, while contributing to solution improvements and mentoring junior staff.
MDM / UEM Engineering & Operations
- Design, implement, and support enterprise MDM/UEM platforms including Microsoft Intune and VMware Workspace ONE.
- Manage large-scale device estates across iOS, Android, Windows, and macOS platforms.
- Provide expert support for MEM, MAM, MCM, compliance policies, and conditional access.
- Support MDM migrations and onboarding activities under defined architectures.
- Act as L3 escalation for complex device and policy-related issues.
- Implement security baselines and compliance policies as defined.
- Support service transitions and customer onboarding activities.
- Provide technical inputs for assessments, proposals, and solution documentation.
- Execute endpoint and MDM implementations aligned to defined standards.
- Ensure SLA adherence, service reporting, and operational governance.
- Support 24x7 MDM operations and critical incident management.
- Drive continuous improvement through automation, reporting, and preventive actions.
- Mentor L1/L2 engineers and support knowledge sharing.
- Collaborate with cross-functional teams and vendors.
- Maintain high standards of documentation and customer communication.
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Skills
Automation24x7 MDM operationsIncident ManagementMac OsWindowsmobile device managementCustomer OnboardingIntuneConditional AccessSLA adherenceIOSAndroidCompliance policiesservice transitionsVMware Workspace ONESecurity BaselinesEndpoint Managementreporting