MNC Hiring Technical Support Professionals(SCIM)
Axis · Gurugram · onsite · Posted 56d ago
About a minute. You'll make an account on the way through.
About this role
Roles & Responsibilities
- Provide advanced technical support to customers across voice channels.
- Troubleshoot issues related to SCIM provisioning, identity management, and user lifecycle processes.
- Support Microsoft 365 services, Cloud App Security, and Azure-based environments.
- Diagnose and resolve complex technical issues while ensuring high customer satisfaction.
- Document customer interactions, solutions provided, and escalate unresolved issues to higher teams.
- Work collaboratively with internal technical teams to ensure timely problem resolution.
- Adhere to performance metrics, shift schedules, and support SLAs.
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Skills
About Axis
Axis
Skane
SE
₹11.7L PA avg
Avg at Axis
About
Y-Axis is the world's largest immigration and visa company. With 50+ company-owned and managed offices across India, Australia, the United Arab Emirates, the United Kingdom, and Canada and 1500+ employees, we serve over 1 million customers.
We manage a high volume of inquiries, exceeding 1 Lakh monthly, from individuals interested in overseas education, work and immigration services. We specialize in providing comprehensive guidance and support to clients navigating the complexities of international opportunities.
We are looking for a dynamic Inside Sales Consultant to join us in our mission of creating Global Indians. In this role, you will serve as the primary point of contact for prospective clients. Your responsibilities will include conducting consultations via phone, email, and in-person meetings. Your aim will be to understand client needs, promote our service offerings persuasively, and address inquiries effectively. Mention about your company profile, things you would want to highlight to jobseekers
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