MNC hiring Quality Analyst /Process Trainers/SME For International BPO
Axis · Kolkata · onsite · Posted 57d ago
About a minute. You'll make an account on the way through.
About this role
Roles & Responsibilities
- Monitor and evaluate customer interactions to ensure quality standards are met.
- Conduct call calibrations with internal teams and clients.
- Provide feedback to agents and recommend improvement actions.
- Prepare quality reports and highlight trends or performance gaps.
- Ensure adherence to process guidelines, SOPs, and quality metrics.
- Work closely with operations to enhance service delivery and customer experience.
Sourced from foundit
Skills
About Axis
Axis
Skane
SE
₹11.7L PA avg
Avg at Axis
About
Y-Axis is the world's largest immigration and visa company. With 50+ company-owned and managed offices across India, Australia, the United Arab Emirates, the United Kingdom, and Canada and 1500+ employees, we serve over 1 million customers.
We manage a high volume of inquiries, exceeding 1 Lakh monthly, from individuals interested in overseas education, work and immigration services. We specialize in providing comprehensive guidance and support to clients navigating the complexities of international opportunities.
We are looking for a dynamic Inside Sales Consultant to join us in our mission of creating Global Indians. In this role, you will serve as the primary point of contact for prospective clients. Your responsibilities will include conducting consultations via phone, email, and in-person meetings. Your aim will be to understand client needs, promote our service offerings persuasively, and address inquiries effectively. Mention about your company profile, things you would want to highlight to jobseekers
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