MNC hiring operations manager / team leader For International BPO
Axis · Kolkata · onsite · Posted 57d ago
About a minute. You'll make an account on the way through.
About this role
Roles & Responsibilities
- Oversee end-to-end operations for the UK Telecom process.
- Manage team performance, ensuring all KPIs, SLAs, and quality standards are consistently met.
- Lead, mentor, and guide operations teams to achieve process excellence.
- Handle escalations, ensure timely resolution, and maintain high customer satisfaction levels.
- Coordinate with cross-functional teams to implement operational improvements.
- Analyze performance metrics and prepare regular operational reports.
- Ensure compliance with client requirements and process guidelines for international voice operations.
- Drive operational efficiency through process optimization and team development.
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Skills
About Axis
Axis
Skane
SE
₹11.7L PA avg
Avg at Axis
About
Y-Axis is the world's largest immigration and visa company. With 50+ company-owned and managed offices across India, Australia, the United Arab Emirates, the United Kingdom, and Canada and 1500+ employees, we serve over 1 million customers.
We manage a high volume of inquiries, exceeding 1 Lakh monthly, from individuals interested in overseas education, work and immigration services. We specialize in providing comprehensive guidance and support to clients navigating the complexities of international opportunities.
We are looking for a dynamic Inside Sales Consultant to join us in our mission of creating Global Indians. In this role, you will serve as the primary point of contact for prospective clients. Your responsibilities will include conducting consultations via phone, email, and in-person meetings. Your aim will be to understand client needs, promote our service offerings persuasively, and address inquiries effectively. Mention about your company profile, things you would want to highlight to jobseekers
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