MNC hiring freshers/experienced For Voice/ CHAT Process
Axis · Noida · onsite · Posted 57d ago
About a minute. You'll make an account on the way through.
About this role
Roles & Responsibilities:
Customer Support
- Provide customer support via Voice, Chat, and Email for international clients.
- Handle customer queries, complaints, and service requests efficiently.
- Maintain high levels of customer satisfaction and professionalism.
Domain-Specific Support
- Assist customers in Telecom, E-commerce, Banking, Technology Products, Travel, and Fraud-related queries.
- Analyze and resolve customer issues promptly or escalate to relevant teams.
Communication & Documentation
- Maintain accurate records of customer interactions and transactions.
- Communicate clearly and effectively with customers from different regions and time zones.
Required Skills:
- Excellent English communication skills (written and verbal).
- Good problem-solving and analytical abilities.
- Patience and empathy to handle customer concerns effectively.
- Basic computer knowledge and ability to work with CRM tools.
Sourced from foundit
Skills
About Axis
Axis
Skane
SE
₹11.7L PA avg
Avg at Axis
About
Y-Axis is the world's largest immigration and visa company. With 50+ company-owned and managed offices across India, Australia, the United Arab Emirates, the United Kingdom, and Canada and 1500+ employees, we serve over 1 million customers.
We manage a high volume of inquiries, exceeding 1 Lakh monthly, from individuals interested in overseas education, work and immigration services. We specialize in providing comprehensive guidance and support to clients navigating the complexities of international opportunities.
We are looking for a dynamic Inside Sales Consultant to join us in our mission of creating Global Indians. In this role, you will serve as the primary point of contact for prospective clients. Your responsibilities will include conducting consultations via phone, email, and in-person meetings. Your aim will be to understand client needs, promote our service offerings persuasively, and address inquiries effectively. Mention about your company profile, things you would want to highlight to jobseekers
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