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    Job · 14126144

    Axis logo

    MNC hiring For Semi Technical/ Customer support Process

    Axis · Gurugram · onsite · Posted 57d ago

    Not disclosed1–6 yrsfulltimeSourced fromFoundit

    About a minute. You'll make an account on the way through.

    About this role

    Roles & Responsibilities

    • Provide semi-technical support to customers via phone, chat, or email.
    • Troubleshoot basic to intermediate technical issues related to network support, connectivity, and system performance.
    • Assist customers with configuration, initial setup, and issue resolution.
    • Document all interactions and maintain accurate logs in the system.
    • Escalate unresolved issues to the technical support teams when required.
    • Ensure adherence to SLAs, quality standards, and shift schedules.
    • Deliver excellent customer service while maintaining professionalism in every interaction.

    Work Details

    • Hiring for Semi-Technical Process
    • Preferred: Candidates with technical support or network support experience
    • Shift: 24×7 rotational
    • Immediate joiners only

    Sourced from foundit

    Skills

    Customer Servicesql queriesSoftware InstallationTechnical SupportTroubleshootingNetworking BasicsRemote Assistance

    About Axis

    Axis logo

    Axis

    Skane

    SE

    ₹11.7L PA avg

    Avg at Axis

    About

    Y-Axis is the world's largest immigration and visa company. With 50+ company-owned and managed offices across India, Australia, the United Arab Emirates, the United Kingdom, and Canada and 1500+ employees, we serve over 1 million customers.

    We manage a high volume of inquiries, exceeding 1 Lakh monthly, from individuals interested in overseas education, work and immigration services. We specialize in providing comprehensive guidance and support to clients navigating the complexities of international opportunities.

    We are looking for a dynamic Inside Sales Consultant to join us in our mission of creating Global Indians. In this role, you will serve as the primary point of contact for prospective clients. Your responsibilities will include conducting consultations via phone, email, and in-person meetings. Your aim will be to understand client needs, promote our service offerings persuasively, and address inquiries effectively. Mention about your company profile, things you would want to highlight to jobseekers

    Industries

    Customer ServiceIntelligent SystemsSecurity

    Employee ratings

    10 reviews

    3.6/ 5

    Culture

    3.4

    Career growth

    3.3

    Work-life

    3.5

    Employees rate it well for

    Job Security36Overall Company36

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    MNC hiring For Semi Technical/ Customer support Process · waiting for your command