MIS Analyst

We're looking for

MIS Analysts (India)! Responsibilities

• Develop and implement proper reporting and analytical techniques in support of a high performing operations team using various reporting forums on top of an SAP solution (BI, BW, BOBJ, SQL, Oracle, MS Access)
• Ensure critical and key performance metrics, service levels, and other operations reports are generated in an accurate and timely manner
• Use business tools and advanced industry knowledge to identify problem areas and document business requirements
• Identify and recommend operational and technological tools to improve efficiency
• Work with Information Technology group to resolve issues and improve operational efficiency
• Establish and maintain effective work procedures
• Understand, communicate and implement strategic direction and leadership to ensure consistent and cohesive business objectives and to enhance customers experiences in both a regulated and a competitive market
• Perform benchmarking and achievement of optimal customer satisfaction
• Lead development of improved service level metrics for Customer Operations functions
• Develop reporting and data analytics to support the adequate oversight of the in/outsourced Customer Operations functions
• Produce and provide required compliance reports to meet internal policies and external regulations
• Coordinate, participate, and/or manage multiple projects assigned by senior management, providing input on Customer Operations related matters
• Work in a collaborative manner to maintain an effective relationship with all stakeholder groups

Qualifications & Skills

• Strong communication and interpersonal skills with the ability to work effectively in collaborative team environments
• Ability to manage multiple assignments, priorities, and deadlines in a fast-paced setting
• Strong analytical, problem-solving, and troubleshooting capabilities
• Attention to detail and commitment to delivering high-quality work ( *Note: Scoutit is an independent candidate sourcing partner for this hiring. All applications, candidate screening, and hiring-related actions are conducted directly by the respective employer’s authorized recruitment team. Relevant candidates will be contacted via email and asked to fill in additional details as part of the next stage of the application process.) Skills: customer,operations,reporting