Mis Analyst

We are looking for a data-driven MIS Executive with 3 to 5 years of experience in the Telecom or Broadband industry. The candidate will be responsible for aggregating operational and financial data, preparing daily/weekly/monthly performance reports, and developing interactive dashboards. The ideal candidate must possess advanced Microsoft Excel capabilities, familiarity with modern AI tools to accelerate workflows, and a deep understanding of broadband KPIs.

Key Responsibilities

1. Domain Reporting & Data Management

• Track and present key telecom metrics, including ARPU, active/inactive subscribers, net additions, churn rate, site downtime, and customer ticket resolution timelines.
• Gather data from various platforms, and field teams to maintain accurate central repositories.
• Perform reconciliation between sales data, activated connections, and billing records to identify revenue leakage.

2. Analytics & Automation

• Build automated reporting models to eliminate manual data entry.
• Leverage Advanced Excel and Power Query to clean, transform, and connect disparate datasets.
• Integrate AI tools (ChatGPT, Copilot) into daily tasks to write complex formulas, automate text analysis, and generate quick insight summaries.
• Develop executive-ready dashboards using to visualize regional performance, network health, and field team productivity.

3. Cross-Functional Coordination

• Coordinate with network engineers, sales heads, and customer support leads to collect operational inputs and resolve data discrepancies.
• Provide ad-hoc operational reports to senior management to aid strategic decision-making.