Middleware Administrator

Responsibility

As Middleware-Admin needed 24*7 production support, service request and Incident management

Problem analysis, Requirement gathering, Coordination, Meetings and reporting

In-depth expertise of troubleshooting critical issue, root cause analysis

Liaising with service provider and support customer for critical issues also solve and respond to customers day to day requests

Compliance and vulnerability remediation, Maintaining patching cycle and SSL expiry

Creating technical & user documentation, POA also inventory update