Middleware Administrator MMH260702-1

Role Purpose This role combines hands-on Level 3 production support, platform engineering, architecture oversight, performance optimization, and technical leadership. The successful candidate will act as the highest technical escalation point for FileNet and BAW-related incidents while driving platform stability, modernization, automation, and operational excellence.

Requirements

• 10+ years' experience supporting IBM FileNet environments.
• Proven experience administering enterprise-scale FileNet platforms.
• Extensive Level 3 support experience within mission-critical environments.
• Strong SQL and database troubleshooting experience.
• Experience with monitoring, observability, and platform optimization. Duties and Responsibilities

Key Accountabilities/Kras/Kpis Technical Leadership

• Provide technical leadership for IBM FileNet and IBM BAW platforms.
• Define and maintain platform standards, operational procedures, and best practices.
• Guide development and support teams on FileNet and workflow solution design.
• Drive platform roadmaps, upgrades, and continuous improvement initiatives.
• Ensure solutions are scalable, secure, supportable, and aligned with enterprise architecture principles. Level 3 Operational Support
• Serve as the highest escalation point for complex production incidents.
• Lead deep-dive troubleshooting and problem management activities.
• Conduct Root Cause Analysis (RCA) and implement permanent corrective actions.
• Manage critical incidents and support recovery activities.
• Ensure adherence to SLAs and operational support commitments. FileNet Platform Administration
• Maintain and optimise IBM FileNet Content Manager environments.
• Administer Content Engine, Process Engine, and related FileNet services.
• Manage and enhance IBM Content Navigator (ICN), including plugin development and configuration.
• Support document lifecycle management, retention, and content services.
• Ensure platform security, resilience, and compliance requirements are met. Business Automation Workflow (BAW)
• Support IBM BAW workflow solutions and environments.
• Troubleshoot workflow execution failures and integration issues.
• Work closely with business and development teams to improve workflow performance and reliability.
• Assist with workflow implementation, upgrades, and platform enhancements. Performance, Monitoring & Observability
• Implement and optimise platform monitoring and observability.
• Analyse Java performance, memory utilisation, thread dumps, and garbage collection logs.
• Investigate and resolve platform performance bottlenecks.
• Develop telemetry, logging, and operational dashboards.
• Drive proactive monitoring and capacity planning initiatives Automation & DevOps
• Develop automation solutions using Python and Ansible.
• Support CI/CD pipelines and deployment automation.
• Integrate platform tooling with observability and enterprise monitoring solutions.
• Improve operational efficiency through automation and self-healing capabilities. Database & Data Services
• Perform advanced SQL analysis and troubleshooting.
• Support DB2 databases and associated reporting requirements.
• Optimise database performance and workflow interactions.
• Assist with custom BI and reporting solutions where required. As an applicant, please verify the legitimacy of this job advert on our company career page.
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