Middle Office, Assistant Vice President

Job Description

Who we are looking for In this role, you will work with State Street teams from around the globe to lead a team supporting a global premier investment management client. You will be responsible for end-to-end delivery and all day-to-day transactional responsibilities of the team in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationship with business operations teams and IT and to maintain the high level of service that is currently being provided to all the clients.

Why this role is important to us

This is a varied operational and managerial position within Middle Office Services operations. This Manager acts as a primary escalation point for all internal/external client(s). The team is responsible for end-to-end service delivery for majority of the Middle office functions. The candidate should be hands on manager who is required to ensure the teams under their responsibility undertake delivery to both internal and external client(s), ensure timely response to client initiated queries, and escalation of any unresolved matters to manager for best resolution solution.

What you will be responsible for Client-centric approach in managing, prioritizing, and delivering operations and services. Oversee and provide day to day management of Middle Office Services operations team(s) in location for responsible client. Drive discipline in excellence though proactive management of the trade lifecycle for Middle Office Services. Responsible for service delivery and client sentiment, including direct client contact. Support a strong risk management and control environment. Broad and in-depth understanding of standards, methodologies, processes, systems and technology necessary to support investment management operations. Conduct high-level analysis in specific areas of expertise, identify and resolve work-processing issues, make suggestions to streamline operations and implement. Liaise with colleagues in region or divisions globally where required for client issue resolution. Perform work independently within scope of established guidelines and according to specific procedures. Support and proactively manage Client Change Request items impacting the Enterprise processes and Operating Models Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution. Provide guidance, support and development opportunities to the members of your team Excellent analytical skills and ability to analyze on the spot Risk & Controls Management Implement and monitor risk mitigation controls and best practices in line with global operational risk standards. Lead risk reviews, incident logs, root cause analysis (RCA) and ensure timely remediation. Maintain an effective Risk and Control Self-Assessment (RCSA) and monitor process-level risks and KRIs.

What we value

These skills will help you succeed in this role

Strong knowledge of trade lifecycle management for Middle office Services. Broad and in-depth understanding of the asset management industry, gained through working in a variety of asset management disciplines. Strong critical thinking, problem solving, and decision making skills Strong communication and presentation skills to audiences of different sizes and levels of seniority. Must be self-motivated, adaptable and show initiative in different circumstances and under pressure. Good team working skills. Flexibility in working outside of your responsibilities and areas of expertise.

Education & Preferred Qualifications Degree in finance, business, technology or equivalent or relevant industry experience. In depth understanding of Middle Office operations or related financial services functions. Strong exposure to risk and control frameworks, audit handling, and process transformation. Understanding of key technology within the support of investment management operations Experience of driving organizational change, with an understanding of change management principles, techniques & tools. Strong MS Excel, Access, Word, PowerPoint skills necessary Strong English written and spoken ability

About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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